EZPro Service Desk vs. ServiceNow IT Service Management
EZPro Service Desk vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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EZPro Service Desk | N/A | EZPro is a cloud-based service management software. It automates and simplifies incident, service, problem and change management for service desk and other operations. It is a complete solution for an entire organization. | $19 Monthly per agent wih unlimited users | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
EZPro Service Desk | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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EZPro Service Desk | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
EZPro Service Desk | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
EZPro Service Desk | ServiceNow IT Service Management | |
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Likelihood to Recommend | EZPro No answers on this topic | ServiceNow |
Pros | EZPro No answers on this topic | ServiceNow |
Cons | EZPro No answers on this topic | ServiceNow |
Likelihood to Renew | EZPro No answers on this topic | ServiceNow |
Usability | EZPro No answers on this topic | ServiceNow |
Reliability and Availability | EZPro No answers on this topic | ServiceNow |
Performance | EZPro No answers on this topic | ServiceNow |
Support Rating | EZPro No answers on this topic | ServiceNow |
Online Training | EZPro No answers on this topic | ServiceNow |
Implementation Rating | EZPro No answers on this topic | ServiceNow |
Alternatives Considered | EZPro No answers on this topic | ServiceNow |
Scalability | EZPro No answers on this topic | ServiceNow |
Return on Investment | EZPro No answers on this topic | ServiceNow |
ScreenShots | EZPro Service Desk Screenshots |