What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 9 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FloristWare
Oncontact
5.1
Customer data management / contact management
FloristWare
Oncontact
4.9
Workflow management
FloristWare
Oncontact
4.4
Territory management
FloristWare
Oncontact
4.9
Opportunity management
FloristWare
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
FloristWare
Oncontact
9.0
Contract management
FloristWare
Oncontact
3.9
Quote & order management
FloristWare
Oncontact
3.9
Interaction tracking
FloristWare
Oncontact
4.4
Channel / partner relationship management
FloristWare
Oncontact
4.9

Customer Service & Support

FloristWare
Oncontact
3.6
Case management
FloristWare
Oncontact
5.4
Call center management
FloristWare
Oncontact
4.4
Help desk management
FloristWare
Oncontact
1.0

Marketing Automation

FloristWare
Oncontact
8.5
Lead management
FloristWare
Oncontact
8.0
Email marketing
FloristWare
Oncontact
9.0

CRM Project Management

FloristWare
Oncontact
9.0
Task management
FloristWare
Oncontact
9.0
Reporting
FloristWare
Oncontact
9.0

CRM Reporting & Analytics

FloristWare
Oncontact
8.7
Forecasting
FloristWare
Oncontact
9.0
Pipeline visualization
FloristWare
Oncontact
8.0
Customizable reports
FloristWare
Oncontact
9.0

Customization

FloristWare
Oncontact
4.9
Custom fields
FloristWare
Oncontact
4.4
Custom objects
FloristWare
Oncontact
4.4
Scripting environment
FloristWare
Oncontact
3.9
API for custom integration
FloristWare
Oncontact
7.0

Security

FloristWare
Oncontact
10.0
Single sign-on capability
FloristWare
Oncontact
10.0
Role-based user permissions
FloristWare
Oncontact
10.0

Social CRM

FloristWare
Oncontact
7.0
Social data
FloristWare
Oncontact
7.0
Social engagement
FloristWare
Oncontact
7.0

Integrations with 3rd-party Software

FloristWare
Oncontact
7.0
Marketing automation
FloristWare
Oncontact
7.0

Platform

FloristWare
Oncontact
8.0
Mobile access
FloristWare
Oncontact
8.0

Pros

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

FloristWare

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

FloristWare
9.0
Oncontact
4.9

Likelihood to Renew

FloristWare
Oncontact
10.0

Usability

FloristWare
9.1
Oncontact

Support Rating

FloristWare
9.1
Oncontact

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