FreeConference.com vs. RingCentral MVP

FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.

Incentivized

High user count will increase the monthly cost, at a certain point, on premise systems will be more cost effective. For most low-mid user counts, I think this is a great product with high reliability and ease of use. Phones that are purchased from RingCentral MVP require little to no configuration prior to provisioning them with RingCentral MVP.

Incentivized

• I love the ability to make long distance calls without charge.
• I was delighted when they added the ability to screen share and show my slides to my customers.
• I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.

Incentivized

• RingCentral service is solid and resilient to issues.
• RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
• RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

Incentivized

• Not being able to use 800 number (toll free).
• The website interface could be spruced up a bit.

Incentivized

• I'd like to see it ring to just one main line and then hop to the phone tree after three ring no answer
• I wish the texting option was online a bit faster, this would alleviate our need to keep using work mobile phones
• I think the various training courses could be organized a bit better - it was a bit confusing to figure out the order to take the courses, where to find them, and such

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

System faults happen at the worst time regardless of who you are or how big, or small, your company is. When they have happened however, i feel that they took TOO long to resolve. Being down the whole day, or even a couple is not an option for anyone.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.

Incentivized

I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

Incentivized

Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.

Incentivized

I have not used any other products like RingCentral MVP. This product if my first iteration into this kind of service. I know there are probably others out there, but this one works well for my needs currently. I doubt I will search for anything else in the near future unless there is something with a great technological advantage to what we are currently using.

Incentivized

not to sign up for it or give them any money for a product that does not work

There is a browser version which allows the product to be used by almost anyone.

Incentivized

• BEST ROI ever! It's all free and has let me access people globally. Thanks!

Incentivized

• This would be a question best answered by the IT team. But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
• But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
• This would be a question best answered by the IT team.

Incentivized