Freshchat vs. Salesforce Einstein Bots
Freshchat vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Freshchat | Salesforce Einstein Bots | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Salesforce Einstein Bots | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Chat Analytics and Reports |
|
Freshchat | Salesforce Einstein Bots | |
---|---|---|
Small Businesses | Gist Score 9.6 out of 10 | Front Score 8.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Salesforce Einstein Bots | |
---|---|---|
Likelihood to Recommend | 8.4 (33 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 8.2 (3 ratings) | - (0 ratings) |
Usability | 7.3 (9 ratings) | - (0 ratings) |
Availability | 7.3 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 4.6 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (2 ratings) | - (0 ratings) |
Configurability | 4.5 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 4.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 4.5 (1 ratings) | - (0 ratings) |
Professional Services | 4.5 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.2 (1 ratings) | - (0 ratings) |
Freshchat | Salesforce Einstein Bots | |
---|---|---|
Likelihood to Recommend | Freshworks Inc
| ![]() Salesforce
|
Pros | Freshworks Inc
| ![]() Salesforce
|
Cons | Freshworks Inc
| ![]() Salesforce
|
Likelihood to Renew | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Usability | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Reliability and Availability | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Performance | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Support Rating | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Implementation Rating | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Alternatives Considered | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Scalability | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Professional Services | Freshworks Inc
| ![]() Salesforce No answers on this topic |
Return on Investment | Freshworks Inc
| ![]() Salesforce
|
ScreenShots | Freshchat Screenshots |