Freshchat vs. Salesforce Einstein Bots
Freshchat vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Freshchat | Salesforce Einstein Bots | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Salesforce Einstein Bots | ||||||||||||
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Chat Analytics and Reports |
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Freshchat | Salesforce Einstein Bots | |
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Small Businesses | Gist Score 9.6 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Salesforce Einstein Bots | |
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Likelihood to Recommend | 9.0 (25 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Salesforce Einstein Bots | |
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Likelihood to Recommend | Freshworks Inc | Salesforce |
Pros | Freshworks Inc | Salesforce |
Cons | Freshworks Inc | Salesforce |
Likelihood to Renew | Freshworks Inc | Salesforce No answers on this topic |
Usability | Freshworks Inc | Salesforce No answers on this topic |
Support Rating | Freshworks Inc | Salesforce No answers on this topic |
Implementation Rating | Freshworks Inc | Salesforce No answers on this topic |
Alternatives Considered | Freshworks Inc | Salesforce No answers on this topic |
Return on Investment | Freshworks Inc | Salesforce |
ScreenShots |