Freshdesk vs. Freshworks Customer Service Suite
Freshdesk vs. Freshworks Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Freshdesk | Freshworks Customer Service Suite | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Freshworks Customer Service Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Freshworks Customer Service Suite | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Freshworks Customer Service Suite | |
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Likelihood to Recommend | Freshworks Inc | Freshworks Inc No answers on this topic |
Pros | Freshworks Inc | Freshworks Inc No answers on this topic |
Cons | Freshworks Inc | Freshworks Inc No answers on this topic |
Likelihood to Renew | Freshworks Inc | Freshworks Inc No answers on this topic |
Usability | Freshworks Inc | Freshworks Inc No answers on this topic |
Reliability and Availability | Freshworks Inc | Freshworks Inc No answers on this topic |
Performance | Freshworks Inc | Freshworks Inc No answers on this topic |
Support Rating | Freshworks Inc | Freshworks Inc No answers on this topic |
In-Person Training | Freshworks Inc | Freshworks Inc No answers on this topic |
Online Training | Freshworks Inc | Freshworks Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Freshworks Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Freshworks Inc No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Freshworks Inc No answers on this topic |
Scalability | Freshworks Inc | Freshworks Inc No answers on this topic |
Return on Investment | Freshworks Inc | Freshworks Inc No answers on this topic |
ScreenShots | Freshworks Customer Service Suite Screenshots |