Freshsuccess vs. Freshworks Customer Service Suite
Freshsuccess vs. Freshworks Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Top Pros | No answers on this topic | |
Top Cons |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshsuccess | Freshworks Customer Service Suite | |
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Small Businesses | Intercom Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Freshworks Customer Service Suite | |
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Likelihood to Recommend | 6.3 (6 ratings) | - (0 ratings) |
Freshsuccess | Freshworks Customer Service Suite | |
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Likelihood to Recommend | Freshworks Inc | Freshworks Inc No answers on this topic |
Pros | Freshworks Inc | Freshworks Inc No answers on this topic |
Cons | Freshworks Inc | Freshworks Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Freshworks Inc No answers on this topic |
Return on Investment | Freshworks Inc | Freshworks Inc No answers on this topic |
ScreenShots | Freshsuccess Screenshots | Freshworks Customer Service Suite Screenshots |