FullContact vs Zoho CRM

What users are saying about

Score 7.8 out of 10

Based on 11 reviews and ratings

Score 8.3 out of 10

Based on 796 reviews and ratings

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Feature Set Ratings

Sales Force Automation

FullContact

Feature Set Not Supported

N/A

8.1

Zoho CRM

81%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

232 Ratings

Workflow management

N/A

0 Ratings

8.0

80%

220 Ratings

Territory management

N/A

0 Ratings

7.8

78%

165 Ratings

Opportunity management

N/A

0 Ratings

8.3

83%

211 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

209 Ratings

Contract management

N/A

0 Ratings

8.3

83%

167 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

168 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

208 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

157 Ratings

Customer Service & Support

FullContact

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.6

76%

184 Ratings

Call center management

N/A

0 Ratings

7.4

74%

146 Ratings

Help desk management

N/A

0 Ratings

7.5

75%

163 Ratings

Marketing Automation

FullContact

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

217 Ratings

Email marketing

N/A

0 Ratings

8.2

82%

183 Ratings

CRM Project Management

FullContact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

210 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

154 Ratings

Reporting

N/A

0 Ratings

8.2

82%

201 Ratings

CRM Reporting & Analytics

FullContact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

183 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

196 Ratings

Customizable reports

N/A

0 Ratings

8.2

82%

205 Ratings

Customization

FullContact

Feature Set Not Supported

N/A

8.1

Zoho CRM

81%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.5

85%

231 Ratings

Custom objects

N/A

0 Ratings

8.2

82%

182 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

147 Ratings

API for custom integration

N/A

0 Ratings

7.8

78%

168 Ratings

Security

FullContact

Feature Set Not Supported

N/A

8.8

Zoho CRM

88%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

194 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

215 Ratings

Social CRM

FullContact

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.0

80%

141 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

136 Ratings

Integrations with 3rd-party Software

FullContact

Feature Set Not Supported

N/A

7.6

Zoho CRM

76%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.9

79%

173 Ratings

Compensation management

N/A

0 Ratings

7.3

73%

117 Ratings

Platform

FullContact

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.9

79%

195 Ratings

Attribute Ratings

FullContact is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability
Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Online Training

FullContact

80%

5 Ratings

8.5

Zoho CRM

85%

261 Ratings

FullContact

90%

1 Rating

8.9

Zoho CRM

89%

33 Ratings

FullContact

100%

1 Rating

8.3

Zoho CRM

83%

178 Ratings

FullContact

90%

2 Ratings

8.0

Zoho CRM

80%

4 Ratings

FullContact

90%

2 Ratings

6.5

Zoho CRM

65%

4 Ratings

FullContact

100%

3 Ratings

8.2

Zoho CRM

82%

76 Ratings

FullContact

100%

1 Rating

7.0

Zoho CRM

70%

2 Ratings

FullContact

70%

1 Rating

8.5

Zoho CRM

85%

6 Ratings

FullContact

90%

2 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

FullContact

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

FullContact

90%

1 Rating

8.5

Zoho CRM

85%

2 Ratings

FullContact

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Sharing contacts.
Easy to edit.
Nice interface.

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Shaun Stockton

Tech

A PCSComputer & Network Security, 1-10 employees

View all 5 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 261 answers on this topic

Cons

Needs to allow for more than 50 business card transcriptions per month
Sometimes tries to merge contacts that are not the same person
Does not sync individual account with business account

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Verified User

Director in Other

Judiciary Company, 1-10 employees

View all 5 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 261 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

—

FullContact Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

FullContact 9.0

Based on 1 answer

This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact. I wish it would allow for more business card uploads per month. Even the paid subscription has a limit of 50 cards per month. I contacted customer support to inquire about increasing this limit and was told that I would need to upgrade to a yearly contract in order to do so. If FullContact continues to be useful, I will likely upgrade. However, given that the business card contacts is one of this software's best features, I was disappointed that this allowance could not be increased. Overall, however, I would highly recommend FullContact

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.9

Based on 33 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

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Usability

FullContact 10.0

Based on 1 answer

Very easy to use online and great mobile app as well

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Reliability and Availability

FullContact 9.0

Based on 2 answers

Automatically updates contacts daily

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 2 answers on this topic

Zoho CRM 8.0

Based on 4 answers

No answer on this topic is available.

Performance

FullContact 9.0

Based on 2 answers

Just make sure the app is not syncing on multiple devices at once -- this will cause a delay

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 2 answers on this topic

Zoho CRM 6.5

Based on 4 answers

No answer on this topic is available.

Support Rating

FullContact 10.0

Based on 3 answers

Their support is very responsive and friendly.

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Karim Varela

CTO (Chief Technical Officer)

FanAISports, 11-50 employees

View all 3 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

FullContact 10.0

Based on 1 answer

Very user-friendly, especially since it aggregates information from Google every day to update contacts.

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

FullContact 7.0

Based on 1 answer

Basic materials explaining account setup and how to manage your list. It doesn't take much training to become proficient

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

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Implementation Rating

FullContact 9.0

Based on 2 answers

Downloading the contacts to use in email marketing campaigns is the most difficult part of implementation.

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 2 answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

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Alternatives Considered

FullContact has pretty much the best bang for your buck as far as the different features offered. You can do a lot of different things with it and it's all online or in an app on your phones. Easy access to the most accurate information available at your fingertips is pretty awesome

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Matthew Fox

Technical Sourcer

ThumbtackHuman Resources, 11-50 employees

View all 5 answers on this topic

Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.

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Pradeep Joseph

Head of Sales Development

Beroe IncMarket Research, 201-500 employees

View all 261 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

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Scalability

FullContact 9.0

Based on 1 answer

Easily updates contact information

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.5

Based on 2 answers

No answer on this topic is available.

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

Positive that the time is not spent updating individual phones.
Negative in that if someone alters a contact, it will need fixed.
Positive that users don't waste time calling wrong numbers.

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Shaun Stockton

Tech

A PCSComputer & Network Security, 1-10 employees

View all 5 answers on this topic

We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 261 answers on this topic

Screenshots

—

See All (10) Zoho CRM Screenshots

FullContact

Zoho CRM

FullContact

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

FullContact

Zoho CRM

Case management

Call center management

Help desk management

FullContact

Zoho CRM

Lead management

Email marketing

FullContact

Zoho CRM

Task management

Billing and invoicing management

Reporting

FullContact

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

FullContact

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

FullContact

Zoho CRM

Single sign-on capability

Role-based user permissions

FullContact

Zoho CRM

Social data

Social engagement

FullContact

Zoho CRM

Marketing automation

Compensation management

FullContact

Zoho CRM

Mobile access

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

FullContact

Zoho CRM

Likelihood to Recommend

FullContact

Zoho CRM