What users are saying about
11 Ratings
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Top Rated
796 Ratings
11 Ratings
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Score 7.8 out of 100

Zoho CRM

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Top Rated
796 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    FullContact

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    232 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    220 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    165 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    211 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    209 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    167 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    168 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    208 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Customer Service & Support

    FullContact

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    184 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    163 Ratings

    Marketing Automation

    FullContact

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    217 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    183 Ratings

    CRM Project Management

    FullContact

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    210 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    154 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    201 Ratings

    CRM Reporting & Analytics

    FullContact

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    183 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    196 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    205 Ratings

    Customization

    FullContact

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    231 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    182 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    147 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    168 Ratings

    Security

    FullContact

    Feature Set Not Supported
    N/A
    8.8

    Zoho CRM

    88%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    194 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    215 Ratings

    Social CRM

    FullContact

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    141 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    136 Ratings

    Integrations with 3rd-party Software

    FullContact

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    173 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    117 Ratings

    Platform

    FullContact

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    195 Ratings

    Attribute Ratings

    • FullContact is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability
    • Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Online Training

    Likelihood to Recommend

    8.0

    FullContact

    80%
    5 Ratings
    8.5

    Zoho CRM

    85%
    261 Ratings

    Likelihood to Renew

    9.0

    FullContact

    90%
    1 Rating
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    10.0

    FullContact

    100%
    1 Rating
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    9.0

    FullContact

    90%
    2 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    9.0

    FullContact

    90%
    2 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    10.0

    FullContact

    100%
    3 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    10.0

    FullContact

    100%
    1 Rating
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    7.0

    FullContact

    70%
    1 Rating
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    9.0

    FullContact

    90%
    2 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    FullContact

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    9.0

    FullContact

    90%
    1 Rating
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    FullContact

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    FullContact

    This is a quick and easy way to upload information from business cards to your current contact database. It can be used by those who are organizing email marketing campaigns. It is also good for personal use -- since it organizes all available information about any given contact it is a great resource for looking up people before meetings and doing other types of background research
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is the best contact relations manager I've been able to find. It has helped me stay on track with reaching out to my clients and potential clients on a daily basis. That was my biggest problem before and Zoho CRM has been amazing and helping me with it. I get regular reminders and can easily follow up. I also love the ability to share info with my colleagues. We can work together on a task and get it done more quickly then without Zoho CRM
    Jeb Brilliant | TrustRadius Reviewer

    Pros

    FullContact

    • Sharing contacts.
    • Easy to edit.
    • Nice interface.
    Shaun Stockton | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    FullContact

    • Needs to allow for more than 50 business card transcriptions per month
    • Sometimes tries to merge contacts that are not the same person
    • Does not sync individual account with business account
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    FullContact

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    FullContact Editions & Modules

    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    FullContact

    FullContact 9.0
    Based on 1 answer
    This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact. I wish it would allow for more business card uploads per month. Even the paid subscription has a limit of 50 cards per month. I contacted customer support to inquire about increasing this limit and was told that I would need to upgrade to a yearly contract in order to do so. If FullContact continues to be useful, I will likely upgrade. However, given that the business card contacts is one of this software's best features, I was disappointed that this allowance could not be increased. Overall, however, I would highly recommend FullContact
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.9
    Based on 33 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    FullContact

    FullContact 10.0
    Based on 1 answer
    Very easy to use online and great mobile app as well
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    FullContact

    FullContact 9.0
    Based on 2 answers
    Automatically updates contacts daily
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.0
    Based on 4 answers
    No answer on this topic is available.

    Performance

    FullContact

    FullContact 9.0
    Based on 2 answers
    Just make sure the app is not syncing on multiple devices at once -- this will cause a delay
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 6.5
    Based on 4 answers
    No answer on this topic is available.

    Support Rating

    FullContact

    FullContact 10.0
    Based on 3 answers
    Their support is very responsive and friendly.
    Karim Varela | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    FullContact

    FullContact 10.0
    Based on 1 answer
    Very user-friendly, especially since it aggregates information from Google every day to update contacts.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    FullContact

    FullContact 7.0
    Based on 1 answer
    Basic materials explaining account setup and how to manage your list. It doesn't take much training to become proficient
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    FullContact

    FullContact 9.0
    Based on 2 answers
    Downloading the contacts to use in email marketing campaigns is the most difficult part of implementation.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    FullContact

    FullContact has pretty much the best bang for your buck as far as the different features offered. You can do a lot of different things with it and it's all online or in an app on your phones. Easy access to the most accurate information available at your fingertips is pretty awesome
    Matthew Fox | TrustRadius Reviewer

    Zoho CRM

    Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.
    Pradeep Joseph | TrustRadius Reviewer

    Contract Terms and Pricing Model

    FullContact

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Scalability

    FullContact

    FullContact 9.0
    Based on 1 answer
    Easily updates contact information
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.5
    Based on 2 answers
    No answer on this topic is available.

    Professional Services

    FullContact

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    FullContact

    • Positive that the time is not spent updating individual phones.
    • Negative in that if someone alters a contact, it will need fixed.
    • Positive that users don't waste time calling wrong numbers.
    Shaun Stockton | TrustRadius Reviewer

    Zoho CRM

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Anonymous | TrustRadius Reviewer

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