Genbook vs. Jobber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genbook
Score 10.0 out of 10
Small Businesses (1-50 employees)
Genbook is appointment scheduling software from the company of the same name in San Francisco, California.
$25
Per 1 user, Per month
Jobber
Score 8.4 out of 10
N/A
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
$39
per month 1 user
Pricing
GenbookJobber
Editions & Modules
Solo (annual)
$25
Per 1 user, Per month
Team (annual)
$49
Per 2-5 users, Per month
Company (annual)
$83
Per 6-12 users, Per month
Core
$39
per month 1 user
Connect (individual)
$119
per month 1 user
Connect
$169
per month up to 5 users
Grow (individual)
$199
per month 1 user
Grow
$349
per month up to 10 users
Plus
$599
per month Up to 15 users
Offerings
Pricing Offerings
GenbookJobber
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.Discount available for annual pricing.
More Pricing Information
Best Alternatives
GenbookJobber
Small Businesses
vCita
vCita
Score 9.0 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.3 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Zoom Workplace
Zoom Workplace
Score 8.1 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GenbookJobber
Likelihood to Recommend
10.0
(8 ratings)
8.9
(21 ratings)
Likelihood to Renew
10.0
(1 ratings)
2.0
(1 ratings)
Usability
10.0
(1 ratings)
8.5
(17 ratings)
Support Rating
9.4
(5 ratings)
4.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GenbookJobber
Likelihood to Recommend
Genbook
I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
Read full review
Jobber - Field Service Software
Jobber is well suited for running my lawn care service. Love the simplicity of quoting, scheduling, invoicing and collecting payments. I feel Jobber is lacking in training new customers. I have had Jobber for a year and still feel like I am stumbling through it. I know it does a lot more that I just don’t know how to make it do.
Read full review
Pros
Genbook
  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.
Read full review
Jobber - Field Service Software
  • The program and schedule is easy to use, operate, and easy to navigate
  • Jobber offers the monthly fee at a very affordable price point
  • Jobber makes it easy for my employees to clock in.
  • Jobber makes it easy for me to adjust time and tailor each employee's Jobber experience
Read full review
Cons
Genbook
  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.
Read full review
Jobber - Field Service Software
  • For us, sometimes doesn't save the data, just gone, especially terrible if you have a data interruption since it has zero offline capability.
  • I think the price is way high now, made the mistake of 'upgrading' and cannot go back.
  • In my experience, way too easy to create a duplicate entry of anything, then near impossible to clean up, unless you notice it immediately.
  • I found no merge functionality. Same client has two entries? Too bad.
  • In my experience, does not work with Xero accounting software, took a long time to figure that out especially since they advertise it and that was why we chose both of them, for the supposed integration. For us, Quickbooks was also a pain.
  • In my experience, the app is unusable, must use the web version on a mobile device.
  • In my experience, the integrated payment processing cannot accept debit in Canada, only credit cards.
Read full review
Likelihood to Renew
Genbook
No answers on this topic
Jobber - Field Service Software
I am anxious to replace it but there will be effort to learn and switch.
Read full review
Usability
Genbook
Genbook is an amazing online platform and easy to use and work with on the go.
Read full review
Jobber - Field Service Software
Jobber is an easy-to-use and friendly software designed for efficiency. Its interface is well-organized, ensuring that each section is intuitive and accessible. Users can navigate smoothly through tasks, making project management simpler. Overall, Jobber enhances productivity and streamlines operations, making it a valuable tool for various projects.
Read full review
Support Rating
Genbook
Always friendly and quick to respond.
Read full review
Jobber - Field Service Software
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
Read full review
Implementation Rating
Genbook
amazing work
Read full review
Jobber - Field Service Software
No answers on this topic
Alternatives Considered
Genbook
AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
Read full review
Jobber - Field Service Software
Square only allows for scheduling to one person. And my team couldn’t see their schedules. As a cleaning company, I need to let cleaners know what their pay is without them seeing what I’m charging. That’s game changer about Kobber.
Read full review
Return on Investment
Genbook
  • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
  • People can book at all hours of day or night.
Read full review
Jobber - Field Service Software
  • It has dramatically helped keep us organized
  • It has helped us keep payments taken care of and ensures that we don't miss an invoice
  • It is great for our lead process
  • I would like to see a lead board or line to help keep track of leads
Read full review
ScreenShots

Genbook Screenshots

Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture