GetAccept vs. ziplogix Digital Ink

GetAccept has shown great progress in the digital electronic signature market, we have had almost no problems since adopting it, although at some point we thought about stopping using the GetAccept server. It is very practical for both the client and the advisor using it. It has a very intuitive interface and the management is amazing.

Incentivized

Because it's built into the ZipForms software it's far easier than having to personally load most signatures if other software is used which isn't integrated automatically.

Incentivized

• The ability to forward agreements along with a video of me describing the agreements. It makes it more personalized and it's always well received by the recipient.
• You can track in real time when a document has been viewed and for how long.
• You can always reference the history of each client agreement. Easy access.

Incentivized

• Fairly easy for the end user to click and sign
• Signature lines, initials, and dates are often automatically populated
• The software keep an archive of signed documents

Incentivized

• The graphical interface needs some improvements, especially on the mobile version, to speed up the various operations.
• Some operations are not fully automated. For example, there are no templates available to create a contract proposal.
• GetAccept does not allow you to gradually monitor the changes made by customers.

Incentivized

• Doesn't always have auto-populated initial, signature, and date boxes
• Sometimes the software is slow or non-responsive
• Sometimes clients complain about error messages they get or don't seem to figure out they need to click somewhere to "finish signing"

Incentivized

I think it's a good product.

Incentivized

it can do pretty much everything I need - just can be slow and cumbersome at times between pages.

Incentivized

The Customer Support team was responsive. I typically submitted questions while I was using the app and via the web. The FAQ support base was alright. I cannot recall a time when I used that as opposed to connecting with a rep. I believe all communication was via email. Dalius was great at soliciting feedback. I particularly valued him offering support for best practices as it related to more strategic ways to use GetAccept.

Incentivized

I've only had to reach out to customer service a couple of times for login issues, but they were helpful.

Incentivized

Ease of use is very user-friendly in order to work on any task. It has the maximum features as compared to its competitors which are a quite useful and enhanced program that enables in order to do the CRM easy. Also, it provides particular support to the problems which we faced and resolve them asap.

Incentivized

ZipLogix is a bit slower and more cumbersome of an interface than Adobe Sign, but again, automatic integration is key. Annoying that on Adobe Sign when adding a signature field it doesn't automatically add a date signed field, whereas ZipLogix DIgital Ink 1.0 does, but not 2.0

Incentivized

• Being able to engage prospects who have not signed the contract as quickly as you would have liked them is a huge plus.
• Being able to see how long the prospect has viewed certain parts of a proposal or contract is a massive added on value.

Incentivized

• Biggest advantage is the speed of use since already integrated into ZipForms
• Free as a part of ZipForms

Incentivized