Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
$29
per month
LiveAgent
Score 8.5 out of 10
Small Businesses (1-50 employees)
LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
$9
per month
Pricing
Gist
LiveAgent
Editions & Modules
Professional
$29.00
per month
Premium
$99.00
per month
Free
$0
per month
Small
$9
per month per seat
Medium
$29
per month per seat
Large
$49
per month per seat
Enterprise
$69
per month per seat
Downloadable licence
11,950
20 agents
Offerings
Pricing Offerings
Gist
LiveAgent
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Gist
LiveAgent
Considered Both Products
Gist
Verified User
Executive
Chose Gist
I love how Gist is more advanced in the UI and UX side. We were considering LiveAgent but Gist really is much easier to use and has a lot more features to it as well. It's been great to have a product that is constantly improving and evaluating how it can help its users better.
Was using LiveAgent but it is way more dated in look and feel and does not offer the same contact management / email possibilities. LA did have Twitter integration which was a bonus however Gist have just released this too in the last couple of days so there are no longer any …
In this company, we've been using Gist from the start. It's performing well. At other companies, we use LiveAgent (where ticketing is more important) and native Facebook Chat integration, where we don't need to answer complicated inquiries. Gist aims to be a complete marketing …
A lot more mature and complete packages. From automation to live chat that just works easier and looks a lot better. I think visual looks are important and Gist just nails that really good. It is also completely customizable and uses your colors and logo to make it a good …
For support tickets, I've found LiveAgent to be the best solution for the price. I love Gist but use it mostly for marketing automation. However, they do offer chat (similar to tickets, but can be more real-time) and knowledgebase functionality--I found keeping support tickets …