HelpCrunch vs. Mojo Helpdesk

Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.

Incentivized

For a small business it is a very good value.

Incentivized

• Fastest time to market - set up the application fast and easy.
• The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
• Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

• Not found any so far

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

Always available, very knowledgeable, faster resolution.

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

Price and customer service.

Incentivized

• Great price point.
• Effective self service platform.
• Good alerting solution.

Incentivized

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized