What users are saying about
7 Ratings
3 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

Likelihood to Recommend

HelpCrunch

Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HelpCrunch
Mojo Helpdesk
9.8
Organize and prioritize service tickets
HelpCrunch
Mojo Helpdesk
10.0
Expert directory
HelpCrunch
Mojo Helpdesk
10.0
Subscription-based notifications
HelpCrunch
Mojo Helpdesk
10.0
ITSM collaboration and documentation
HelpCrunch
Mojo Helpdesk
9.0
Ticket creation and submission
HelpCrunch
Mojo Helpdesk
10.0
Ticket response
HelpCrunch
Mojo Helpdesk
10.0

Self Help Community

HelpCrunch
Mojo Helpdesk
10.0
External knowledge base
HelpCrunch
Mojo Helpdesk
10.0
Internal knowledge base
HelpCrunch
Mojo Helpdesk
10.0

Multi-Channel Help

HelpCrunch
Mojo Helpdesk
10.0
Customer portal
HelpCrunch
Mojo Helpdesk
10.0
Social integration
HelpCrunch
Mojo Helpdesk
10.0
Email support
HelpCrunch
Mojo Helpdesk
10.0
Help Desk CRM integration
HelpCrunch
Mojo Helpdesk
10.0

Pros

HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Shahid Khan | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

HelpCrunch

  • Not found any so far
Alan Smith | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Support Rating

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.
Shahid Khan | TrustRadius Reviewer

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpCrunch

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

HelpCrunch

  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HelpCrunch
8.2
Mojo Helpdesk
9.0

Support Rating

HelpCrunch
10.0
Mojo Helpdesk

Add comparison