What users are saying about
8 Ratings
4 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    HelpCrunch

    Feature Set Not Supported
    N/A
    9.8

    Mojo Helpdesk

    98%
    Mojo Helpdesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    HelpCrunch

    Feature Set Not Supported
    N/A
    10.0

    Mojo Helpdesk

    100%
    Mojo Helpdesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    HelpCrunch

    Feature Set Not Supported
    N/A
    10.0

    Mojo Helpdesk

    100%
    Mojo Helpdesk ranks higher in 4/4 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Social integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Mojo Helpdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    9.0

    Mojo Helpdesk

    90%
    1 Rating

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    Mojo Helpdesk

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    Metadot Corporation

    For a small business it is a very good value.
    Read full review

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    Metadot Corporation

    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Read full review

    Cons

    HelpCrunch

    • Not found any so far
    Read full review

    Metadot Corporation

    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Read full review

    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Mojo Helpdesk

    Starting Price

    $24 per month

    Editions & Modules

    Mojo Helpdesk editions and modules pricing
    EditionModules
    Mini Me$01
    Professional$292
    Enterprise$993
    Unlimited$3994

    Footnotes

    1. Includes 10 agents
    2. Includes 10 agents
    3. Includes 10 agents
    4. Unlimited agents

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Support Rating

    HelpCrunch

    Always available, very knowledgeable, faster resolution.
    Read full review

    Metadot Corporation

    No answers on this topic

    Alternatives Considered

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review

    Metadot Corporation

    Price and customer service.
    Read full review

    Return on Investment

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Read full review

    Metadot Corporation

    • Our company’s improved customer support response times and expert service has helped us make money.
    Read full review

    Screenshots

    Add comparison