What users are saying about
11 Ratings
3 Ratings
11 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Incident and problem management

    6.5

    Helpjuice

    65%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Helpjuice ranks higher in 6/6 features

    Organize and prioritize service tickets

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Expert directory

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    ITSM collaboration and documentation

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Ticket response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Self Help Community

    8.0

    Helpjuice

    80%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Helpjuice ranks higher in 2/2 features

    External knowledge base

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    7.6

    Helpjuice

    76%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Helpjuice ranks higher in 5/5 features

    Customer portal

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    IVR

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email support

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Help Desk CRM integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Helpjuice

    Feature Set Not Supported
    N/A
    7.8

    Soffront CRM

    78%
    Soffront CRM ranks higher in 4/4 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer Service & Support

    Helpjuice

    Feature Set Not Supported
    N/A
    5.0

    Soffront CRM

    50%
    Soffront CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Help desk management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Marketing Automation

    Helpjuice

    Feature Set Not Supported
    N/A
    9.5

    Soffront CRM

    95%
    Soffront CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM Project Management

    Helpjuice

    Feature Set Not Supported
    N/A
    6.1

    Soffront CRM

    61%
    Soffront CRM ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Reporting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    CRM Reporting & Analytics

    Helpjuice

    Feature Set Not Supported
    N/A
    4.7

    Soffront CRM

    47%
    Soffront CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Customization

    Helpjuice

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Custom fields

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Security

    Helpjuice

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Social CRM

    Helpjuice

    Feature Set Not Supported
    N/A
    6.0

    Soffront CRM

    60%
    Soffront CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Social engagement

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Platform

    Helpjuice

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Helpjuice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    Helpjuice

    85%
    3 Ratings
    7.0

    Soffront CRM

    70%
    2 Ratings

    Usability

    Helpjuice

    N/A
    0 Ratings
    8.0

    Soffront CRM

    80%
    1 Rating

    Support Rating

    Helpjuice

    N/A
    0 Ratings
    7.0

    Soffront CRM

    70%
    1 Rating

    Likelihood to Recommend

    Helpjuice

    With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
    Read full review

    Soffront

    Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
    Read full review

    Pros

    Helpjuice

    • Provides exact information
    • Practical Knowlege
    • Useful information
    Read full review

    Soffront

    • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
    • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
    • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
    Read full review

    Cons

    Helpjuice

    • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
    Read full review

    Soffront

    • Reporting
    • Loyalty features
    • Social media integration
    Read full review

    Pricing Details

    Helpjuice

    Starting Price

    Editions & Modules

    Helpjuice editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

      Soffront CRM

      Starting Price

      $20 per month

      Editions & Modules

      Soffront CRM editions and modules pricing
      EditionModules
      1,000 Emails$4.001
      5,000 Emails$15.002
      10,000 Emails$25.003

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Helpjuice

      No answers on this topic

      Soffront

      Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
      Read full review

      Support Rating

      Helpjuice

      No answers on this topic

      Soffront

      Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
      Read full review

      Alternatives Considered

      Helpjuice

      Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
      Read full review

      Soffront

      Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
      Read full review

      Return on Investment

      Helpjuice

      • Converting clients
      • Tickets management
      • Client management
      Read full review

      Soffront

      • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
      • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
      Read full review

      Screenshots

      Add comparison