What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 8 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Helpjuice

I think it's very well suited for a knowledge database.
Anonymous | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Helpjuice
7.0
Soffront CRM
Expert directory
Helpjuice
7.0
Soffront CRM
ITSM collaboration and documentation
Helpjuice
7.0
Soffront CRM

Self Help Community

Helpjuice
9.0
Soffront CRM
Internal knowledge base
Helpjuice
9.0
Soffront CRM

Multi-Channel Help

Helpjuice
8.0
Soffront CRM
Customer portal
Helpjuice
8.0
Soffront CRM

Sales Force Automation

Helpjuice
Soffront CRM
7.7
Customer data management / contact management
Helpjuice
Soffront CRM
8.2
Workflow management
Helpjuice
Soffront CRM
7.3
Territory management
Helpjuice
Soffront CRM
7.3
Channel / partner relationship management
Helpjuice
Soffront CRM
8.2

Customer Service & Support

Helpjuice
Soffront CRM
7.3
Case management
Helpjuice
Soffront CRM
7.3
Help desk management
Helpjuice
Soffront CRM
7.3

Marketing Automation

Helpjuice
Soffront CRM
8.6
Lead management
Helpjuice
Soffront CRM
8.2
Email marketing
Helpjuice
Soffront CRM
9.1

CRM Project Management

Helpjuice
Soffront CRM
7.7
Task management
Helpjuice
Soffront CRM
8.2
Reporting
Helpjuice
Soffront CRM
7.3

CRM Reporting & Analytics

Helpjuice
Soffront CRM
8.2
Forecasting
Helpjuice
Soffront CRM
7.3
Pipeline visualization
Helpjuice
Soffront CRM
8.2
Customizable reports
Helpjuice
Soffront CRM
9.1

Customization

Helpjuice
Soffront CRM
9.1
Custom fields
Helpjuice
Soffront CRM
9.1

Security

Helpjuice
Soffront CRM
7.3
Single sign-on capability
Helpjuice
Soffront CRM
6.4
Role-based user permissions
Helpjuice
Soffront CRM
8.2

Social CRM

Helpjuice
Soffront CRM
5.9
Social data
Helpjuice
Soffront CRM
6.4
Social engagement
Helpjuice
Soffront CRM
5.5

Platform

Helpjuice
Soffront CRM
5.5
Mobile access
Helpjuice
Soffront CRM
5.5

Pros

Helpjuice

  • It's stable.
  • It's flexible.
  • It's user-friendly.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Helpjuice

  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

Helpjuice

Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
Anonymous | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Helpjuice

  • The impact is mostly positive, users like the speed and ease.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

Helpjuice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Helpjuice Editions & Modules

Additional Pricing Details
Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Helpjuice
8.0
Soffront CRM
7.3

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