What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Helpjuice

I think it's very well suited for a knowledge database.
Anonymous | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Helpjuice
7.0
Web+Center
8.6
Expert directory
Helpjuice
7.0
Web+Center
7.0
ITSM collaboration and documentation
Helpjuice
7.0
Web+Center
7.4
Organize and prioritize service tickets
Helpjuice
Web+Center
10.0
Subscription-based notifications
Helpjuice
Web+Center
7.0
Ticket creation and submission
Helpjuice
Web+Center
10.0
Ticket response
Helpjuice
Web+Center
10.0

Self Help Community

Helpjuice
9.0
Web+Center
8.7
Internal knowledge base
Helpjuice
9.0
Web+Center
9.0
External knowledge base
Helpjuice
Web+Center
8.4

Multi-Channel Help

Helpjuice
8.0
Web+Center
9.7
Customer portal
Helpjuice
8.0
Web+Center
9.5
Email support
Helpjuice
Web+Center
9.5
Help Desk CRM integration
Helpjuice
Web+Center
10.0

Pros

Helpjuice

  • It's stable.
  • It's flexible.
  • It's user-friendly.
Anonymous | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

Helpjuice

  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Anonymous | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Alternatives Considered

Helpjuice

Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
Anonymous | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

Helpjuice

  • The impact is mostly positive, users like the speed and ease.
Anonymous | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

Helpjuice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Helpjuice Editions & Modules

Additional Pricing Details
Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

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