TrustRadius

Helpjuice vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
HelpjuiceWeb+Center
Editions & Modules
No answers on this topic
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
HelpjuiceWeb+Center
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.—
More Pricing Information
Community Pulse
HelpjuiceWeb+Center
Top Pros
Top Cons
Features
HelpjuiceWeb+Center
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
6.5
2 Ratings
19% below category average
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets6.01 Ratings10.02 Ratings
Expert directory7.02 Ratings7.01 Ratings
Subscription-based notifications7.01 Ratings7.01 Ratings
ITSM collaboration and documentation6.02 Ratings7.42 Ratings
Ticket creation and submission5.01 Ratings10.02 Ratings
Ticket response8.01 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
8.0
3 Ratings
3% above category average
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base8.02 Ratings8.42 Ratings
Internal knowledge base8.03 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
7.6
2 Ratings
0% below category average
Web+Center
9.7
2 Ratings
24% above category average
Customer portal8.02 Ratings9.52 Ratings
IVR6.01 Ratings00 Ratings
Social integration8.01 Ratings00 Ratings
Email support8.01 Ratings9.52 Ratings
Help Desk CRM integration8.01 Ratings10.01 Ratings
Best Alternatives
HelpjuiceWeb+Center
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceWeb+Center
Likelihood to Recommend
8.5
(3 ratings)
9.0
(2 ratings)
User Testimonials
HelpjuiceWeb+Center
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Verified User
Anonymous
Read full review
Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
Pros
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
VM
Vijay Mehta
Administrative Services Manager
Read full review
Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer
Jerry Aguirre
IT Manager / Systems Administrator
Read full review
Cons
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Verified User
Anonymous
Read full review
Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
Alternatives Considered
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
Verified User
Anonymous
Read full review
Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer
Jerry Aguirre
IT Manager / Systems Administrator
Read full review
Return on Investment
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
VM
Vijay Mehta
Administrative Services Manager
Read full review
Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer
Jeffery Cropper
IT Director
Read full review
ScreenShots

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs