What users are saying about
11 Ratings
5 Ratings
11 Ratings
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Score 8.4 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Web+Center ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

6.5

Helpjuice

65%
8.6

Web+Center

86%
Web+Center ranks higher in 6/6 features

Organize and prioritize service tickets

6.0
60%
1 Rating
10.0
100%
2 Ratings

Expert directory

7.0
70%
2 Ratings
7.0
70%
1 Rating

Subscription-based notifications

7.0
70%
1 Rating
7.0
70%
1 Rating

ITSM collaboration and documentation

6.0
60%
2 Ratings
7.4
74%
2 Ratings

Ticket creation and submission

5.0
50%
1 Rating
10.0
100%
2 Ratings

Ticket response

8.0
80%
1 Rating
10.0
100%
2 Ratings

Self Help Community

8.0

Helpjuice

80%
8.7

Web+Center

87%
Web+Center ranks higher in 2/2 features

External knowledge base

8.0
80%
2 Ratings
8.4
84%
2 Ratings

Internal knowledge base

8.0
80%
3 Ratings
9.0
90%
2 Ratings

Multi-Channel Help

7.6

Helpjuice

76%
9.7

Web+Center

97%
Web+Center ranks higher in 3/5 features

Customer portal

8.0
80%
2 Ratings
9.5
95%
2 Ratings

IVR

6.0
60%
1 Rating
N/A
0 Ratings

Social integration

8.0
80%
1 Rating
N/A
0 Ratings

Email support

8.0
80%
1 Rating
9.5
95%
2 Ratings

Help Desk CRM integration

8.0
80%
1 Rating
10.0
100%
1 Rating

Attribute Ratings

  • Web+Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Helpjuice

85%
3 Ratings
9.0

Web+Center

90%
2 Ratings

Likelihood to Recommend

Helpjuice

With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
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Internet Software Sciences

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Pros

Helpjuice

  • Provides exact information
  • Practical Knowlege
  • Useful information
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Internet Software Sciences

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
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Cons

Helpjuice

  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
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Internet Software Sciences

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Pricing Details

Helpjuice

Starting Price

Editions & Modules

Helpjuice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

    Web+Center

    Starting Price

    $400 3 techs license + 1 yr support

    Editions & Modules

    Web+Center editions and modules pricing
    EditionModules
    Small business Edition$4001
    Enterprise Edition$1,7002
    10 Tech Enterprise Edition$6,0003
    Unlimited tech licenses$18,0004
    Cloud Hosted$255
    Cloud Hosted - Unlimited Techs$1,0006

    Footnotes

    1. 3 techs license + 1 yr support
    2. none
    3. 10 techs license + 1 year support
    4. Unlimited tech license + 1 yr support
    5. Per User per Month
    6. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Helpjuice

    Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
    Read full review

    Internet Software Sciences

    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Read full review

    Return on Investment

    Helpjuice

    • Converting clients
    • Tickets management
    • Client management
    Read full review

    Internet Software Sciences

    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Read full review

    Screenshots

    Add comparison