What users are saying about
Top Rated
17 Ratings
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Score 8.7 out of 100
22 Ratings
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Score 8 out of 100

Feature Set Ratings

    IT Asset Management

    Hexnode UEM

    Feature Set Not Supported
    N/A
    8.0

    KACE Systems Management Appliance

    80%
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    License management

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Contract management

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Asset relationship management

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Attribute Ratings

    • Hexnode UEM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.8

    Hexnode UEM

    88%
    14 Ratings
    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings

    Likelihood to Renew

    10.0

    Hexnode UEM

    100%
    1 Rating

    KACE Systems Management Appliance

    N/A
    0 Ratings

    Usability

    10.0

    Hexnode UEM

    100%
    1 Rating
    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Support Rating

    10.0

    Hexnode UEM

    100%
    1 Rating
    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings

    Implementation Rating

    10.0

    Hexnode UEM

    100%
    1 Rating

    KACE Systems Management Appliance

    N/A
    0 Ratings

    Likelihood to Recommend

    Mitsogo Inc

    Hexnode was best suited for us to manage android devices and more specifically for Kiosk Lockdown and restrictions. Hexnode being a UEM offers support for platforms as well. It certainly does open doors for us to increase and take up more devices under the management of Hexnode. As said earlier, Hexnode does not support wearables as of now; would be great if they could start supporting them soon.
    Read full review

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    Pros

    Mitsogo Inc

    • Setting mandatory applications and the silent installation of enterprise apps.
    • Hexnode integrates with the Apple Device Enrollment Program and Apple Volume Purchase Program, enabling bulk software purchases and device enrollment.
    • Blocklisted applications would be uninstalled from the device and would not be available for download again.
    Read full review

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    Cons

    Mitsogo Inc

    • We utilize a small number of Windows devices in addition to Android ones, however, Hexnode UEM has very few Windows-specific restrictions compared to those for other platforms.
    • When we turned on the remote control, the Hexnode for Work app would periodically crash.
    • We had to get in touch with their tech support to resolve the issue because the Multi app kiosk mode for Windows devices was not correctly pushed.
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    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    Pricing Details

    Hexnode UEM

    Starting Price

    $1.08 per month

    Editions & Modules

    Hexnode UEM editions and modules pricing
    EditionModules
    Express$1.081
    Pro$1.802
    Enterprise$2.73
    Ultimate$3.64
    Ultra$5.45

    Footnotes

    1. per device, per month
    2. per device, per month
    3. per device, per month
    4. per device, per month
    5. per device, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    No support costs, No maintenance charges, No hidden fees. Plain per device pricing

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Mitsogo Inc

      It works exactly as needed, no need to find another solution.
      Read full review

      Quest

      No answers on this topic

      Usability

      Mitsogo Inc

      Incredibly easy to use and setup.
      Read full review

      Quest

      Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
      Read full review

      Support Rating

      Mitsogo Inc

      Online chat support is the best I have received from my vendors.
      Read full review

      Quest

      KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
      Read full review

      Implementation Rating

      Mitsogo Inc

      Follow the steps, and it will install very easy.
      Read full review

      Quest

      No answers on this topic

      Alternatives Considered

      Mitsogo Inc

      We were in the market for a solution that would reduce the workload on our client and the initial choice was Scalefusion; however, on getting a free trial, the UI wasn't that easy to use, and Scalefusion seemed like a smaller company which is new to endpoint management. Whereas Hexnode UEM seemed a little more established and the UI was light years ahead.
      Read full review

      Quest

      We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
      Read full review

      Return on Investment

      Mitsogo Inc

      • As an ISO certified company, we needed a robust solution to secure our devices and Hexnode's reputation was a no-brainer for us.
      Read full review

      Quest

      • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
      • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
      Read full review

      Screenshots

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