27 Ratings
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Score 7.7 out of 100
16 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Higher Logic Community

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

iMIS Engagement Management System

iMIS is great for membership associations who need one place. I love their contact database, I just wish we could pull reports easily from their system and publishing would not freeze when making changes to our website. Everything that does work correctly is really easy to set up.
Anonymous | TrustRadius Reviewer

Pros

Higher Logic Community

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

iMIS Engagement Management System

  • Flexibility and Customization: iMIS is like a tailored suit. We track all kinds of information and it gives us the ability to customize our screens, add custom fields, and build out the navigation to mirror actual data processing and workflows.
  • API: iMIS is like a box of legos. Not only do you get what’s pictured on the box, but the API gives us the ability to adapt it, add new bricks (custom apps), and extend it beyond its original design. We have created several new modules that solved our Gap Analysis identified during our product evaluation process.
  • Great Support: Our relationship with ASI like a good marriage. They provide great support and they listen to their customers. Their product team also does sprint reviews and invites customers to participate and have a voice in the product road map.
David Drinnon | TrustRadius Reviewer

Cons

Higher Logic Community

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

iMIS Engagement Management System

  • The iMIS integration process could use some improvement. Integrating iMIS with 3rd party applications can be challenging. This is an area where my company, Organized Bits, is working to help the community. We have built an integration platform solves this problem.
Eddie Brady | TrustRadius Reviewer

Likelihood to Renew

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Usability

Higher Logic Community

Higher Logic Community 7.0
Based on 2 answers
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Support Rating

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
Support has always been very good from Higher Logic. Easy to submit a help desk ticket and easy to get answers when appropriate. The customer service level of Higher Logic is of great quality and their staff takes the time to address the issues at hand as quickly as possible.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Alternatives Considered

Higher Logic Community

Higher Logic allowed for flexibility without compromising structure. It enables us to create communities and to use community content and data across a number of systems while giving us the flexibility to manage communities without the need for express oversight from our IT team. It also gives us tools that go beyond online discussions to include online mentorship and advocacy programs that feed into our online community.
Luke Zimmer | TrustRadius Reviewer

iMIS Engagement Management System

As a fundraising professional, I would highly recommend Raiser's Edge and Advance 9.8 over iMIS as true donor databases.
Sterlicia Rodney | TrustRadius Reviewer

Return on Investment

Higher Logic Community

  • The community laid dormant for a while before we revitalized, but it has encouraged more communication between members and then when they have the chance to meet at our annual meeting, they feel like they already know each other and want to sign up for the meeting to communicate with their new friends.
Megan Kavy | TrustRadius Reviewer

iMIS Engagement Management System

  • Ability to keep track of membership
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Higher Logic Community

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

iMIS Engagement Management System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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