What users are saying about
19 Ratings
154 Ratings
19 Ratings
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Score 5.5 out of 100
154 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Workflow management

    N/A
    0 Ratings
    7.6
    76%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    7.4
    74%
    23 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    22 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    25 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.4
    84%
    26 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    27 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    8.6

    SAP CRM

    86%
    SAP CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Help desk management

    N/A
    0 Ratings
    8.6
    86%
    20 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    8.5

    SAP CRM

    85%
    SAP CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    8.2

    SAP CRM

    82%
    SAP CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.4
    74%
    20 Ratings

    Reporting

    N/A
    0 Ratings
    8.7
    87%
    18 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    8.1

    SAP CRM

    81%
    SAP CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.8
    78%
    25 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.8
    78%
    22 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    8.7

    SAP CRM

    87%
    SAP CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.2
    92%
    26 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Social CRM

    Highrise

    Feature Set Not Supported
    N/A
    9.0

    SAP CRM

    90%
    SAP CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Integrations with 3rd-party Software

    Highrise

    Feature Set Not Supported
    N/A
    8.3

    SAP CRM

    83%
    SAP CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    8.4

    SAP CRM

    84%
    SAP CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    19 Ratings

    Attribute Ratings

    • Highrise is rated higher in 2 areas: Likelihood to Recommend, Usability
    • SAP CRM is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    8.2

    SAP CRM

    82%
    32 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings
    9.0

    SAP CRM

    90%
    4 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating
    8.0

    SAP CRM

    80%
    4 Ratings

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    9.3

    SAP CRM

    93%
    5 Ratings

    Online Training

    Highrise

    N/A
    0 Ratings
    7.0

    SAP CRM

    70%
    1 Rating

    Likelihood to Recommend

    Highrise

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
    Aononna Tazin | TrustRadius Reviewer

    Pros

    Highrise

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Averill Earls | TrustRadius Reviewer

    SAP CRM

    • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
    • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
    • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
    Aurpa Fiza | TrustRadius Reviewer

    Cons

    Highrise

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Derek Jones | TrustRadius Reviewer

    SAP CRM

    • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
    • It does not have integration with any type of social network.
    • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
    Magly Jhonson | TrustRadius Reviewer

    Pricing Details

    Highrise

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4 Per User Per Month

    Highrise Editions & Modules

    Edition
    Highrise$4.001
    1. Per User Per Month
    Additional Pricing Details

    SAP CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Highrise

    Highrise 8.2
    Based on 9 answers
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Rachel Panush | TrustRadius Reviewer

    SAP CRM

    SAP CRM 9.0
    Based on 4 answers
    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Anonymous | TrustRadius Reviewer

    Usability

    Highrise

    Highrise 9.0
    Based on 1 answer
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Derek Jones | TrustRadius Reviewer

    SAP CRM

    SAP CRM 8.0
    Based on 4 answers
    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Purnima Kapoor | TrustRadius Reviewer

    Support Rating

    Highrise

    Highrise 9.0
    Based on 2 answers
    They are quick and SO nice. They are very friendly and are eager to help.
    Denice Castillo | TrustRadius Reviewer

    SAP CRM

    SAP CRM 9.3
    Based on 5 answers
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Aurpa Fiza | TrustRadius Reviewer

    Alternatives Considered

    Highrise

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Blake Baron | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Highrise

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Stephanie Belleville | TrustRadius Reviewer

    SAP CRM

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Anonymous | TrustRadius Reviewer

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