What users are saying about
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Top Rated
1073 Ratings
Top Rated
232 Ratings

HubSpot CRM

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Top Rated
1073 Ratings
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Score 8.4 out of 100
Top Rated
232 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Raiser's Edge NXT

There are not too many options out on the market for a solution like this. Raiser's Edge [NXT] seems to have a lock on this industry and lots of people are locked in to this. The NXT platform is not the same as the database view, which then requires a lot of database editing rather than staying on the online tool. The NXT side should have some upgrades in order to get this up to speed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Raiser's Edge NXT
Customer data management / contact management
HubSpot CRM
8.7
Raiser's Edge NXT
Workflow management
HubSpot CRM
7.9
Raiser's Edge NXT
Territory management
HubSpot CRM
7.3
Raiser's Edge NXT
Opportunity management
HubSpot CRM
8.2
Raiser's Edge NXT
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
Raiser's Edge NXT
Contract management
HubSpot CRM
7.8
Raiser's Edge NXT
Quote & order management
HubSpot CRM
7.9
Raiser's Edge NXT
Interaction tracking
HubSpot CRM
8.4
Raiser's Edge NXT
Channel / partner relationship management
HubSpot CRM
7.5
Raiser's Edge NXT

Customer Service & Support

HubSpot CRM
7.4
Raiser's Edge NXT
Case management
HubSpot CRM
7.5
Raiser's Edge NXT
Call center management
HubSpot CRM
7.1
Raiser's Edge NXT
Help desk management
HubSpot CRM
7.7
Raiser's Edge NXT

Marketing Automation

HubSpot CRM
8.6
Raiser's Edge NXT
Lead management
HubSpot CRM
8.6
Raiser's Edge NXT
Email marketing
HubSpot CRM
8.6
Raiser's Edge NXT

CRM Project Management

HubSpot CRM
7.6
Raiser's Edge NXT
Task management
HubSpot CRM
8.2
Raiser's Edge NXT
Billing and invoicing management
HubSpot CRM
6.7
Raiser's Edge NXT
Reporting
HubSpot CRM
7.9
Raiser's Edge NXT

CRM Reporting & Analytics

HubSpot CRM
7.8
Raiser's Edge NXT
Forecasting
HubSpot CRM
7.9
Raiser's Edge NXT
Pipeline visualization
HubSpot CRM
8.0
Raiser's Edge NXT
Customizable reports
HubSpot CRM
7.5
Raiser's Edge NXT

Customization

HubSpot CRM
7.6
Raiser's Edge NXT
Custom fields
HubSpot CRM
8.2
Raiser's Edge NXT
Custom objects
HubSpot CRM
7.7
Raiser's Edge NXT
Scripting environment
HubSpot CRM
6.8
Raiser's Edge NXT
API for custom integration
HubSpot CRM
7.9
Raiser's Edge NXT

Security

HubSpot CRM
8.3
Raiser's Edge NXT
Single sign-on capability
HubSpot CRM
8.3
Raiser's Edge NXT
Role-based user permissions
HubSpot CRM
8.4
Raiser's Edge NXT

Social CRM

HubSpot CRM
7.8
Raiser's Edge NXT
Social data
HubSpot CRM
7.8
Raiser's Edge NXT
Social engagement
HubSpot CRM
7.8
Raiser's Edge NXT

Integrations with 3rd-party Software

HubSpot CRM
8.0
Raiser's Edge NXT
Marketing automation
HubSpot CRM
8.2
Raiser's Edge NXT
Compensation management
HubSpot CRM
7.7
Raiser's Edge NXT

Platform

HubSpot CRM
6.7
Raiser's Edge NXT
Mobile access
HubSpot CRM
6.7
Raiser's Edge NXT

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Raiser's Edge NXT

  • The implementation team is great to work with - they walk you through step-by-step, and try to make sure that mapping is correct before any data is transferred, which saves a lot of time, effort, and cleanup after the conversion.
  • The mobile app is great - allows development personnel to quickly add or update information on donors on-the-spot and provides a snapshot of the donor's record.
  • The dashboard and reporting features are very handy, easy to maneuver and personalize to the needs of the organization/user. Information can be seen at a glance for an overall view of any particular data.
Shelley Cotten | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

  • Without it being a fully functioning system as of 4/15/2021 there are a few drawbacks.
  • The web-based view is nice but feels like it takes longer to search records and open them.
  • The different nomenclature can get confusing for old school fundraisers, especially those who have used the RE Database.
  • Inability to remove duplicate records completely/delete records.
  • Forms will duplicate records at a higher level than those who work in Online Express currently
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 9.7
Based on 17 answers
There is simply no better or easier to use product on the market for fundraising and constituent management. Blackbaud is continually making updates based on user input, so big problems get fixed within a decent turnaround time. Customer service is top of the line, too. It is accessible to everyone, regardless of experience working with similar programs, so a brief tutorial is all you need to be up and running.
Daniel Bayer | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.6
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 7.7
Based on 25 answers
The raisers edge product has exceeded all expectations in both the tools it provides to assist in our fundraising efforts as well as the service behind it. We are blessed to have blackbaud as a partner and feel that they are very much a part of our success.
Andy Schroeder | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 6 answers
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
Anonymous | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.0
Based on 28 answers
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
Anonymous | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 6.7
Based on 61 answers
If you didn't sign up for the extra hours of customer service after implementation it can sometimes be hard to identify "live" help. They do have a great online help papers area and a community board that other users can answer questions to help with. That has been really helpful in identifying help when needed.
Brandi Ledet | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.8
Based on 11 answers
Raiser's Edge generally has excellent training, and NXT is no exception. Trainers are energetic, enthusiastic, patient and often will stay behind after to help you with specific tasks and answer organization-specific questions. They are their to help and it shows. They also often encourage participants to share solutions with each other--it's always nice to know how other organizations do things and see if any tricks others have learned along the way work for you, and conversely share your tips and tricks with others
Anonymous | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 14 answers
Raiser's Edge has really good training. Some classes should be geared to the user's experience so more advanced users can by pass some of the newer users questions. But I like that the instructors take time for the new users.
Sue Emrick | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 8.4
Based on 26 answers
Blackbaud was with us every step of the way during the migration of our data to the newer version of the software. They made it as easy as possible, and the huge task that it was was made much easier with their help.
Brady Craighead | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Raiser's Edge NXT

We use Donately as our forward facing donor platform and it has the ability to function as a CRM. After many meetings and discussions it is without a doubt going to remain our donor platform and not a CRM. For us, Raiser's Edge NXT makes far more sense to keep our data organized, clean, and able to speak with our other suite of products seamlessly.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.6
Based on 4 answers
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Lawrence Willim | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Raiser's Edge NXT

  • Stewardship is an integral part of what we do and Raiser’s Edge NXT allows us to take that to the next level. It is vital to our stakeholder communication.
  • Planning of future campaigns and events is now driven by the data we analyze from using NXT. This allows us to revise and improve our planning and events to provide greater success and connection with our stakeholders.
Jennifer Askew | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Raiser's Edge NXT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Raiser's Edge NXT Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Raiser's Edge NXT
8.8

Likelihood to Renew

HubSpot CRM
9.1
Raiser's Edge NXT
9.7

Usability

HubSpot CRM
8.6
Raiser's Edge NXT
7.7

Reliability and Availability

HubSpot CRM
Raiser's Edge NXT
8.3

Performance

HubSpot CRM
Raiser's Edge NXT
8.0

Support Rating

HubSpot CRM
8.3
Raiser's Edge NXT
6.7

In-Person Training

HubSpot CRM
Raiser's Edge NXT
9.8

Online Training

HubSpot CRM
Raiser's Edge NXT
8.3

Implementation Rating

HubSpot CRM
9.1
Raiser's Edge NXT
8.4

Scalability

HubSpot CRM
Raiser's Edge NXT
8.6

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