What users are saying about
Top Rated
404 Ratings
171 Ratings
Top Rated
404 Ratings
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Score 8.6 out of 100
171 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • HubSpot Sales Hub is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.7

HubSpot Sales Hub

87%
98 Ratings
8.5

Yesware

85%
57 Ratings

Likelihood to Renew

10.0

HubSpot Sales Hub

100%
6 Ratings
9.0

Yesware

90%
6 Ratings

Usability

8.8

HubSpot Sales Hub

88%
5 Ratings
7.0

Yesware

70%
1 Rating

Support Rating

8.3

HubSpot Sales Hub

83%
6 Ratings
8.2

Yesware

82%
23 Ratings

Implementation Rating

9.1

HubSpot Sales Hub

91%
2 Ratings

Yesware

N/A
0 Ratings

Likelihood to Recommend

HubSpot Sales Hub

HubSpot is easy to use and will offer you essential tools that will improve your market productivity in your industry you will see results and improvement quickly once your company is set up in HubSpot, as well as providing the right tools to measure win rates, annual revenue, and profit.
Carlos Begazo | TrustRadius Reviewer

Yesware

It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team.-We needed a solution to be easy to use point and click and did not require any setup.-We needed to have a better solution to YAMM.
Anonymous | TrustRadius Reviewer

Pros

HubSpot Sales Hub

  • Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
  • Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
  • Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
Joey Harman | TrustRadius Reviewer

Yesware

  • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
  • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
  • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
Jillian Straw | TrustRadius Reviewer

Cons

HubSpot Sales Hub

  • They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost.
  • I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done.
  • Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
Ana Dawson | TrustRadius Reviewer

Yesware

  • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
  • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
Jeremie Cabling | TrustRadius Reviewer

Pricing Details

HubSpot Sales Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

HubSpot Sales Hub Editions & Modules

Additional Pricing Details

Yesware

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per month

Yesware Editions & Modules

Edition
Pro$191
Premium$451
Enterprise$851
  1. per month
Additional Pricing Details
Annual plans save up to 23%.

Likelihood to Renew

HubSpot Sales Hub

HubSpot Sales Hub 10.0
Based on 6 answers
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
Mitchell &quot;Moshe&quot; Ross | TrustRadius Reviewer

Yesware

Yesware 9.0
Based on 6 answers
I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
Vanessa Johnson | TrustRadius Reviewer

Usability

HubSpot Sales Hub

HubSpot Sales Hub 8.8
Based on 5 answers
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
Anonymous | TrustRadius Reviewer

Yesware

Yesware 7.0
Based on 1 answer
Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.
Anonymous | TrustRadius Reviewer

Support Rating

HubSpot Sales Hub

HubSpot Sales Hub 8.3
Based on 6 answers
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie,I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
Stephanie Casstevens | TrustRadius Reviewer

Yesware

Yesware 8.2
Based on 23 answers
Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
Anonymous | TrustRadius Reviewer

Implementation Rating

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot Sales Hub

I prefer HubSpot over the other packages. It's robust but intuitive (most of the time). Also, the continued product development is good. I don't always agree with the direction, but it probably makes sense to other users. When you combine marketing and service hubs to your package it gives a 360 view of your destiny.
Ed Romaine | TrustRadius Reviewer

Yesware

All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot Sales Hub

  • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
  • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
  • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
Anonymous | TrustRadius Reviewer

Yesware

  • I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
George Bakalis | TrustRadius Reviewer

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