Likelihood to Recommend We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
Read full review Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review Pros Document process management Transition services, including planning, design, project management and testing Translation, community and visibility service Trading partner community support Read full review We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat. Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work. We can create many channels and be more efficient, we enhance the internal productivity of each department. Read full review Cons Can't rely on huge data sets Organizations is huge, it's tough to handle Limited feature sets Read full review Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted) The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart Read full review Likelihood to Renew Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review Usability It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review Support Rating We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review Implementation Rating This went as expected. No surprises or major hurdles.
Read full review Alternatives Considered IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
Read full review Before Mattermost, we used Stride first, and then
Slack as our communication platform. Stride got discontinued so it is not comparable, but
Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on
Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using
Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review Return on Investment We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure. High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime. Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well. Read full review Very high performing data migration functions and easy to navigate. Creating analytics on multiple big data is a very simple and reliable report with multiple benefits. Collaboration is effective, and easy project documentation. Lead generation is excellent and easy on access control management. Read full review ScreenShots