What users are saying about
22 Ratings
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Score 9 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Kibo eCommerce
8.4
Product catalog & listings
IBM Digital Commerce
8.0
Kibo eCommerce
8.0
Product management
IBM Digital Commerce
8.0
Kibo eCommerce
7.0
Bulk product upload
IBM Digital Commerce
8.0
Kibo eCommerce
9.0
Branding
IBM Digital Commerce
8.0
Kibo eCommerce
9.0
Mobile storefront
IBM Digital Commerce
8.0
Kibo eCommerce
9.0
Product variations
IBM Digital Commerce
8.0
Kibo eCommerce
8.0
Website integration
IBM Digital Commerce
8.0
Kibo eCommerce
9.0
Visual customization
IBM Digital Commerce
8.0
Kibo eCommerce
9.0
CMS
IBM Digital Commerce
4.0
Kibo eCommerce
8.0

Online Shopping Cart

IBM Digital Commerce
6.0
Kibo eCommerce
9.0
Abandoned cart recovery
IBM Digital Commerce
6.0
Kibo eCommerce
Checkout user experience
IBM Digital Commerce
6.0
Kibo eCommerce
9.0

Online Payment System

IBM Digital Commerce
6.0
Kibo eCommerce
9.0
eCommerce security
IBM Digital Commerce
6.0
Kibo eCommerce
9.0

eCommerce Marketing

IBM Digital Commerce
7.0
Kibo eCommerce
7.0
Promotions & discounts
IBM Digital Commerce
7.0
Kibo eCommerce
7.0
Personalized recommendations
IBM Digital Commerce
7.0
Kibo eCommerce
SEO
IBM Digital Commerce
7.0
Kibo eCommerce
7.0

eCommerce Business Management

IBM Digital Commerce
6.2
Kibo eCommerce
8.0
Multi-site management
IBM Digital Commerce
8.0
Kibo eCommerce
10.0
Order processing
IBM Digital Commerce
5.0
Kibo eCommerce
9.0
Inventory management
IBM Digital Commerce
6.0
Kibo eCommerce
9.0
Shipping
IBM Digital Commerce
6.0
Kibo eCommerce
9.0
Custom functionality
IBM Digital Commerce
6.0
Kibo eCommerce
3.0

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Kibo eCommerce
8.0

Likelihood to Renew

IBM Digital Commerce
8.0
Kibo eCommerce

Support Rating

IBM Digital Commerce
8.0
Kibo eCommerce
1.0

Implementation Rating

IBM Digital Commerce
Kibo eCommerce
1.0

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