IBM watsonx Assistant vs. Pega Customer Service
IBM watsonx Assistant vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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IBM watsonx Assistant | N/A | IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website. | $0 per month | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance. | — | ||||||||||||||
More Pricing Information |
IBM watsonx Assistant | Pega Customer Service | |
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Top Pros | ||
Top Cons |
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IBM watsonx Assistant | Pega Customer Service | |
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Small Businesses | ManyChat Score 7.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IBM watsonx Assistant | Pega Customer Service | |
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Likelihood to Recommend | 9.1 (87 ratings) | 7.7 (2 ratings) |
Likelihood to Renew | 9.1 (6 ratings) | - (0 ratings) |
Usability | 8.7 (74 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Professional Services | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
IBM watsonx Assistant | Pega Customer Service | |
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Likelihood to Recommend | IBM | Pegasystems |
Pros | IBM | Pegasystems |
Cons | IBM | Pegasystems |
Likelihood to Renew | IBM | Pegasystems No answers on this topic |
Usability | IBM | Pegasystems No answers on this topic |
Performance | IBM | Pegasystems No answers on this topic |
Support Rating | IBM | Pegasystems No answers on this topic |
Online Training | IBM | Pegasystems No answers on this topic |
Implementation Rating | IBM | Pegasystems No answers on this topic |
Alternatives Considered | IBM | Pegasystems |
Contract Terms and Pricing Model | IBM | Pegasystems No answers on this topic |
Scalability | IBM | Pegasystems No answers on this topic |
Return on Investment | IBM | Pegasystems |
ScreenShots | Pega Customer Service Screenshots |