ice Contact Center vs. RingCentral Contact Center
ice Contact Center vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ice Contact Center | N/A | ice Contact Center is a call center software offering from Canadian company ComputerTalk Technology. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
ice Contact Center | RingCentral Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ice Contact Center | RingCentral Contact Center | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
ice Contact Center | RingCentral Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
ice Contact Center | RingCentral Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ice Contact Center | RingCentral Contact Center | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
ice Contact Center | RingCentral Contact Center | |
---|---|---|
Likelihood to Recommend | ComputerTalk Technology No answers on this topic | RingCentral |
Pros | ComputerTalk Technology No answers on this topic | RingCentral |
Cons | ComputerTalk Technology No answers on this topic | RingCentral |
Likelihood to Renew | ComputerTalk Technology No answers on this topic | RingCentral |
Usability | ComputerTalk Technology No answers on this topic | RingCentral |
Support Rating | ComputerTalk Technology No answers on this topic | RingCentral |
Implementation Rating | ComputerTalk Technology No answers on this topic | RingCentral |
Alternatives Considered | ComputerTalk Technology No answers on this topic | RingCentral |
Return on Investment | ComputerTalk Technology No answers on this topic | RingCentral |
ScreenShots |