What users are saying about
29 Ratings
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Top Rated
1378 Ratings
29 Ratings
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Score 9 out of 101

MS SharePoint

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1378 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert profile photo

MS SharePoint

It's very well suited to act as an intranet, where it's only going to be used internally by employees of a company. It works well to share documents, provide lists of reference materials to users, provide a place for departments to have their own discussions and calendars and other collaboration purposes. It includes "workflows" unlike its predecessors, and those can define the flow of a process or task and walk the user through that flow very effectively. In fact, an employee's entire job could hypothetically be scripted using SharePoint workflows. It can scale OK in small scale terms, as I have experience of using it in networks with under a few thousand users. I don't know how it would behave if there were tens of thousands of hundreds of thousands of users, but provided the infrastructure is scaled proportionately, I don't see why it wouldn't work well at that scale as well.
Jane Updegraff profile photo

Feature Rating Comparison

Project Management

IT Glue
MS SharePoint
7.3
Task Management
IT Glue
MS SharePoint
7.5
Gantt Charts
IT Glue
MS SharePoint
7.0
Scheduling
IT Glue
MS SharePoint
7.3
Workflow Automation
IT Glue
MS SharePoint
7.8
Mobile Access
IT Glue
MS SharePoint
7.4
Search
IT Glue
MS SharePoint
7.1
Visual planning tools
IT Glue
MS SharePoint
7.1

Communication

IT Glue
MS SharePoint
7.5
Chat
IT Glue
MS SharePoint
7.0
Notifications
IT Glue
MS SharePoint
7.5
Discussions
IT Glue
MS SharePoint
7.6
Surveys
IT Glue
MS SharePoint
7.5
Internal knowledgebase
IT Glue
MS SharePoint
7.8
Integrates with GoToMeeting
IT Glue
MS SharePoint
7.4
Integrates with Gmail and Google Hangouts
IT Glue
MS SharePoint
6.7
Integrates with Outlook
IT Glue
MS SharePoint
8.5

File Sharing & Management

IT Glue
MS SharePoint
8.0
Versioning
IT Glue
MS SharePoint
8.3
Video files
IT Glue
MS SharePoint
7.6
Audio files
IT Glue
MS SharePoint
7.7
Document collaboration
IT Glue
MS SharePoint
8.6
Access control
IT Glue
MS SharePoint
8.3
Advanced security features
IT Glue
MS SharePoint
8.0
Integrates with Google Drive
IT Glue
MS SharePoint
7.6
Device sync
IT Glue
MS SharePoint
8.0

Pros

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney profile photo

MS SharePoint

  • Document sharing - it works really well for this. documents can be included in libraries and organized in folders. Documents can be uploaded as files or links to files stored anywhere that is accessible by URL.
  • Team discussion boards - It does discussion format very well and presents discussion sin a familiar format that all users will recognize. it can also do Wikis.
Jane Updegraff profile photo

Cons

IT Glue

  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Jennifer Henney profile photo

MS SharePoint

  • Managing access permissions is still clunky - not a whole lot better in newer versions than it was way back when it was first launched.
  • Re-organization of the site hierarchy isn't very easy. You need a third-party tool to do anything meaningful when you want to rearrange your site pages and move site libraries.
  • It doesn't provide for any kind of backup, so you have to either have it on=prem where you can backup the entire server or you have to buy a third-party tool if you are using the online hosted version (SPO).
Jane Updegraff profile photo

Likelihood to Renew

IT Glue

No score
No answers yet
No answers on this topic

MS SharePoint

MS SharePoint 9.1
Based on 21 answers
I am not the decision-maker for my organization regarding enterprise technology, so I can't really answer this question very accurately, other than to say that I am happy to continue using SharePoint as long as my organization keeps it.
Kia Packard profile photo

Usability

IT Glue

IT Glue 8.7
Based on 6 answers
Its interface is super simple, and easy to learn. Their search functionality it very nice, and allows us to access data with very few "clicks" of the mouse.
Dale Bradford profile photo

MS SharePoint

MS SharePoint 6.7
Based on 12 answers
If SharePoint really focused on non-technical user experience design, it's usefulness to the broader user community would increase dramatically.
Dwight Taylor profile photo

Performance

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford profile photo

MS SharePoint

No score
No answers yet
No answers on this topic

Support

IT Glue

No score
No answers yet
No answers on this topic

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
We never actually used Microsoft support. We mostly use forums, user groups and Google to handle issues.
hrvoje katusic profile photo

Implementation

IT Glue

No score
No answers yet
No answers on this topic

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Beware of switch in authentication methods!
hrvoje katusic profile photo

Alternatives Considered

IT Glue

SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us.
Jennifer Henney profile photo

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne profile photo

Return on Investment

IT Glue

  • It has helped us resolve issues slightly quicker.
  • It has forced us to document more.
Rob Rotundo profile photo

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka profile photo

Screenshots

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MS SharePoint Editions & Modules

Additional Pricing Details

Add comparison