What users are saying about
37 Ratings
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Top Rated
1548 Ratings
37 Ratings
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Score 9.1 out of 100

MS SharePoint

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Top Rated
1548 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

MS SharePoint

It's very well suited to act as an intranet, where it's only going to be used internally by employees of a company. It works well to share documents, provide lists of reference materials to users, provide a place for departments to have their own discussions and calendars and other collaboration purposes. It includes "workflows" unlike its predecessors, and those can define the flow of a process or task and walk the user through that flow very effectively. In fact, an employee's entire job could hypothetically be scripted using SharePoint workflows. It can scale OK in small scale terms, as I have experience of using it in networks with under a few thousand users. I don't know how it would behave if there were tens of thousands of hundreds of thousands of users, but provided the infrastructure is scaled proportionately, I don't see why it wouldn't work well at that scale as well.
Jane Updegraff | TrustRadius Reviewer

Feature Rating Comparison

Project Management

IT Glue
MS SharePoint
7.2
Task Management
IT Glue
MS SharePoint
7.4
Gantt Charts
IT Glue
MS SharePoint
6.6
Scheduling
IT Glue
MS SharePoint
7.1
Workflow Automation
IT Glue
MS SharePoint
7.7
Mobile Access
IT Glue
MS SharePoint
7.4
Search
IT Glue
MS SharePoint
7.4
Visual planning tools
IT Glue
MS SharePoint
7.2

Communication

IT Glue
MS SharePoint
7.3
Chat
IT Glue
MS SharePoint
7.0
Notifications
IT Glue
MS SharePoint
7.4
Discussions
IT Glue
MS SharePoint
7.4
Surveys
IT Glue
MS SharePoint
7.1
Internal knowledgebase
IT Glue
MS SharePoint
7.6
Integrates with GoToMeeting
IT Glue
MS SharePoint
6.8
Integrates with Gmail and Google Hangouts
IT Glue
MS SharePoint
6.4
Integrates with Outlook
IT Glue
MS SharePoint
8.5

File Sharing & Management

IT Glue
MS SharePoint
7.9
Versioning
IT Glue
MS SharePoint
8.3
Video files
IT Glue
MS SharePoint
7.6
Audio files
IT Glue
MS SharePoint
7.7
Document collaboration
IT Glue
MS SharePoint
8.5
Access control
IT Glue
MS SharePoint
8.2
Advanced security features
IT Glue
MS SharePoint
7.9
Integrates with Google Drive
IT Glue
MS SharePoint
7.0
Device sync
IT Glue
MS SharePoint
8.0

Pros

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney | TrustRadius Reviewer

MS SharePoint

  • With MS Sharepoint you can share (in my case) projects, initiative trackers, with ID and the information I need to start my developing.
  • It offers cloud acaccessibility, so you do not need to maintain your documents on your hard drive.
  • It allows Office 365 integration, which for me is really great. Using MS Excel and MS Sharepoint.
Adriano Rosa | TrustRadius Reviewer

Cons

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan | TrustRadius Reviewer

MS SharePoint

  • SharePoint sometimes has a challenge with the Share feature in Office 365. Traditional best practices are to govern collaboration with permissions groups and manage access at the group level. Share can sometimes undermine that by creating ad-hoc situations unintentionally.
  • SharePoint's success in many organizations is really a function of user adoption and training. It is such a large platform that it is often deployed without much governance or direction.
  • SharePoint's lists and libraries can leverage Excel services and like-kind tools, but the ability for a list to do math in the same way that Excel does is very limited. It still has a room for improvement in the business intelligence features of metadata management.
Chris Carpenter | TrustRadius Reviewer

Likelihood to Renew

IT Glue

No score
No answers yet
No answers on this topic

MS SharePoint

MS SharePoint 9.3
Based on 21 answers
The only drawback is the price, it's quite costly to buy and requires Microsoft professionals to run at its peak capabilities. It works very well with large quantities of employees, has powerful search capabilities and a huge community. However it might not be a good fit for smaller companies who don't handle a large number of documents and employees and who don't exert high security requirements.
hrvoje katusic | TrustRadius Reviewer

Usability

IT Glue

IT Glue 8.8
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

MS SharePoint

MS SharePoint 6.9
Based on 12 answers
SharePoint is easy to use for basic tasks. If you're trying to do something a bit more complicated, though, it can be difficult to figure it out on your own without going through a lot of trial and error. Most people will likely only be performing basic tasks, though, so I would rate the usability pretty high.
Kia Packard | TrustRadius Reviewer

Performance

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

MS SharePoint

No score
No answers yet
No answers on this topic

Support Rating

IT Glue

IT Glue 8.0
Based on 6 answers
I do not have a lot of experience working with support. When we initially set up IT Glue, we had several training calls and that entire experience was great. We were able to learn a lot and get some guidance if we had questions during the first few months. After that, we have not had much need to contact support - so I guess that is an even better thing.
Anonymous | TrustRadius Reviewer

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
Support varies by tech and by vendor. I've used Microsoft's support channel and for the most part have been successful to get my questions answered. I've also used third party vendors and have gotten some answers resolved as well, though sometimes getting them on the phone is difficult. It all depends!
Chris John | TrustRadius Reviewer

Implementation Rating

IT Glue

No score
No answers yet
No answers on this topic

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

Alternatives Considered

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne | TrustRadius Reviewer

Return on Investment

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
Anonymous | TrustRadius Reviewer

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka | TrustRadius Reviewer

Screenshots

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MS SharePoint Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

IT Glue
9.2
MS SharePoint
7.8

Likelihood to Renew

IT Glue
MS SharePoint
9.3

Usability

IT Glue
8.8
MS SharePoint
6.9

Performance

IT Glue
9.0
MS SharePoint

Support Rating

IT Glue
8.0
MS SharePoint
5.0

In-Person Training

IT Glue
MS SharePoint
4.5

Online Training

IT Glue
MS SharePoint
6.4

Implementation Rating

IT Glue
MS SharePoint
6.0

Add comparison