Jira Align vs. WORKetc

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Align
Score 7.9 out of 10
N/A
Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).
$27,000
per year
WORKetc
Score 7.0 out of 10
Small Businesses (1-50 employees)
WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote.
$78
per month
Pricing
Jira AlignWORKetc
Editions & Modules
Starting Price
$27,000.00
per year
Maximum Price
$3,987,600.00
per year
Starter Edition
$78
Per Month for up to 2 Users
Team
$195
Per month for up to 3 Users (Each extra user + $49/month)
Foundations
$395
Per month for up to 5 Users (Each extra user + $59/month)
Offerings
Pricing Offerings
Jira AlignWORKetc
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Jira AlignWORKetc
Project Management
Comparison of Project Management features of Product A and Product B
Jira Align
7.6
20 Ratings
6% above category average
WORKetc
-
Ratings
Task Management9.220 Ratings00 Ratings
Resource Management8.420 Ratings00 Ratings
Gantt Charts8.515 Ratings00 Ratings
Scheduling5.716 Ratings00 Ratings
Support for Agile Methodology9.519 Ratings00 Ratings
Support for Waterfall Methodology4.412 Ratings00 Ratings
Document Management4.616 Ratings00 Ratings
Email integration8.516 Ratings00 Ratings
Mobile Access4.513 Ratings00 Ratings
Timesheet Tracking9.514 Ratings00 Ratings
Change request and Case Management8.918 Ratings00 Ratings
Budget and Expense Management8.010 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Jira Align
-
Ratings
WORKetc
7.9
13 Ratings
3% above category average
Customer data management / contact management00 Ratings8.613 Ratings
Workflow management00 Ratings8.312 Ratings
Opportunity management00 Ratings7.810 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.913 Ratings
Contract management00 Ratings7.31 Ratings
Quote & order management00 Ratings8.18 Ratings
Interaction tracking00 Ratings7.82 Ratings
Channel / partner relationship management00 Ratings7.31 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Jira Align
-
Ratings
WORKetc
8.3
12 Ratings
10% above category average
Case management00 Ratings9.011 Ratings
Call center management00 Ratings7.31 Ratings
Help desk management00 Ratings8.512 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Jira Align
-
Ratings
WORKetc
7.4
11 Ratings
2% below category average
Lead management00 Ratings7.710 Ratings
Email marketing00 Ratings7.19 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Jira Align
-
Ratings
WORKetc
8.1
13 Ratings
7% above category average
Task management00 Ratings8.713 Ratings
Billing and invoicing management00 Ratings7.810 Ratings
Reporting00 Ratings7.912 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Jira Align
-
Ratings
WORKetc
7.3
11 Ratings
4% below category average
Pipeline visualization00 Ratings7.59 Ratings
Customizable reports00 Ratings7.211 Ratings
Customization
Comparison of Customization features of Product A and Product B
Jira Align
-
Ratings
WORKetc
8.0
13 Ratings
6% above category average
Custom fields00 Ratings8.413 Ratings
Custom objects00 Ratings8.22 Ratings
API for custom integration00 Ratings7.310 Ratings
Security
Comparison of Security features of Product A and Product B
Jira Align
-
Ratings
WORKetc
8.9
11 Ratings
7% above category average
Single sign-on capability00 Ratings9.11 Ratings
Role-based user permissions00 Ratings8.811 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Jira Align
-
Ratings
WORKetc
7.3
1 Ratings
1% above category average
Social data00 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
Jira Align
-
Ratings
WORKetc
7.5
13 Ratings
0% below category average
Mobile access00 Ratings7.513 Ratings
Best Alternatives
Jira AlignWORKetc
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Planview AgilePlace
Planview AgilePlace
Score 9.1 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Planview AgilePlace
Planview AgilePlace
Score 9.1 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jira AlignWORKetc
Likelihood to Recommend
9.2
(20 ratings)
7.8
(40 ratings)
Likelihood to Renew
9.9
(2 ratings)
8.2
(30 ratings)
Usability
5.2
(2 ratings)
8.2
(5 ratings)
Availability
-
(0 ratings)
9.1
(3 ratings)
Performance
-
(0 ratings)
8.2
(4 ratings)
Support Rating
7.0
(11 ratings)
8.2
(5 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
10.0
(1 ratings)
9.1
(2 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(2 ratings)
Vendor post-sale
9.0
(1 ratings)
8.2
(1 ratings)
Vendor pre-sale
9.0
(1 ratings)
8.2
(1 ratings)
User Testimonials
Jira AlignWORKetc
Likelihood to Recommend
Atlassian
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Read full review
WORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Read full review
Pros
Atlassian
  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Read full review
WORKetc
  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Read full review
Cons
Atlassian
  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Read full review
WORKetc
  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Read full review
Likelihood to Renew
Atlassian
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Read full review
WORKetc
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Read full review
Usability
Atlassian
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
Read full review
WORKetc
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Read full review
Reliability and Availability
Atlassian
No answers on this topic
WORKetc
It never let me down. The support team never let me down.
Read full review
Performance
Atlassian
No answers on this topic
WORKetc
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Read full review
Support Rating
Atlassian
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Read full review
WORKetc
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Read full review
Online Training
Atlassian
No answers on this topic
WORKetc
They know their stuff. They listen to your use cases. They get back to you.
Read full review
Implementation Rating
Atlassian
No answers on this topic
WORKetc
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Read full review
Alternatives Considered
Atlassian
Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Read full review
WORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Read full review
Scalability
Atlassian
No answers on this topic
WORKetc
Everything is related. You can scale up your team rapidly.
Read full review
Return on Investment
Atlassian
  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
Read full review
WORKetc
  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Read full review
ScreenShots

WORKetc Screenshots

Screenshot of WORKetc's customizable dashboard - gives an instant bird's eye view of data. A summarized widget for all of WORKetc's modules can be added to the dashboard, while those that are not needed can be hidden and the most important can be dragged to the top.Screenshot of WORKetc contacts - organized in a single location. Every item created, every activity worked on, and all email correspondence can be traced back to a contact. These automatically become accessible and trackable from that contact's activity history stream, a filterable, customizable list that tracks the relationship with that contact.Screenshot of WORKetc's projects - the bins for everything related to a client including tasks, sub-projects, discussion, files, timesheets, expenses, and other items. WORKetc allows unlimited nesting of sub-projects within projects and an unlimited number of tasks within each sub-project. Multiple project views are available, including project tree view and a Gantt Chart.Screenshot of one of WORKetc has over 40 "out of the box" reports, giving access to needed stats and information. The reports that are used most often can be kept in the "My Reports" tab to keep them at the forefront of the reporting area. Reports can also be bookmarked.