Kaseya VSA vs. Workspace ONE Unified Endpoint Management (UEM)

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Workspace ONE Unified Endpoint Management is best suited for mid to large-size companies that require all the functions that it presents. It is a plus if you are well known with the VMWare "Horizon" ecosystem and use some of these solutions. It's to hard and resource intensive to setup and manage for small companies. Next to that it is to costly for only basic functionality compared to other solutions

Incentivized

• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Incentivized

• Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
• Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
• AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
• AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.

Incentivized

• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Incentivized

• On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
• AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
• It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.

Excellent product with easy learning curve

Incentivized

We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.

Incentivized

It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.

Incentivized

Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!

Incentivized

Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.

Incentivized

AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.

Incentivized

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Incentivized

Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.

Incentivized

It is really scalable. They love to have more users as you pay by the license. They are great in this regard.

Incentivized

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized

• Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
• Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
• Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.

Incentivized