Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keap
Score 6.7 out of 10
N/A
Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.
$199
per month
Intuit Mailchimp
Score 8.3 out of 10
N/A
Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.
$0
per month
Microsoft Dynamics 365
Score 8.0 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
KeapIntuit MailchimpMicrosoft Dynamics 365
Editions & Modules
Pro
$199.00
per month
Max
$289.00
per month
Max Classic
Contact Us
per year
Free
$0
Essentials
starts at $13
per month
Standard
starts at $20
per month
Premium
starts at $350
per month
No answers on this topic
Offerings
Pricing Offerings
KeapIntuit MailchimpMicrosoft Dynamics 365
Free Trial
YesYesYes
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
YesYesYes
Entry-level Setup FeeOptionalNo setup feeNo setup fee
Additional DetailsAll plans with 1 user and 500 contacts. The price is $30.00 for each additional user.
More Pricing Information
Community Pulse
KeapIntuit MailchimpMicrosoft Dynamics 365
Considered Multiple Products
Keap
Chose Keap
Aside from cost, they all sell you on the same concepts. The differences come in how you approach the programs. If you are a visual person, Infusionsoft is better for you. If you just like seeing the numbers and don't care about creativity, then use iContact. If you have the …
Chose Keap
Infusionsoft was one of the most popular marketing automation platforms, however we did need to supplement it with Mailchimp in an effort to send one-off marketing campaign sends.
Chose Keap
We moved to Keap/InfusionSoft from Mailchimp. We like Keap better - the one feature that Mailchimp had that Keap doesn't is the HTML page of the email newsletters. We've been looking at Salesforce as a possible option instead of Keap since it has the functionality we are …
Chose Keap
All of these apps really work in conjunction with Keap (formerly Infusionsoft), not necessarily a competitor. The only app I would say would compete (partially) would be Mailchimp since it sends broadcast emails. I used Mailchimp briefly several years ago and do remember it …
Chose Keap
Automation is the game-changer here, none of the other products I've used has capabilities anywhere close at the price point in which Keap (formerly Infusionsoft) serves for us. Zoho can be very powerful if you chain their multiple products together, but it becomes a handful …
Chose Keap
Constant Contact is very good but limited to one or two uses compared to multiple uses for Keap. Pipedrive is even more limited and not as user-friendly. Hubspot is great but way overpriced compared to the value delivered by Keap. Mailchimp is just, well... cheap in my view. …
Chose Keap
I prefer Keap over Mailchimp for email marketing because I found it to be way more user-friendly. I'm not sure if I was just using an older and outdated version of Mailchimp at a prior company but I didn't like the software. All of my email campaigns were just in a list or …
Chose Keap
Keap is much more affordable than HubSpot, and while it perhaps does not provide quite as much detail, you can get all the detail you really need for a small to medium-sized business with Keap. It provides so many more options as a CRM than Constant Contact or Mailchimp did …
Chose Keap
Infusionsoft is much more sophisticated and allows you to do far more than Mailchimp. The tradeoff is that it's 10X harder to use.
Chose Keap
Keap stacks up well against similar software I've used. They are definitely the most user-friendly platform I've encountered, but not at the loss of good functionality. All the processes we need to work on/automate are available to us in Keap, it has been a wonderful growth …
Chose Keap
Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM …
Chose Keap
Keap has better automation workflows and advanced campaign capabilities. I also find it easy to get my questions answered when I need help. The multiple integrations available also make it easy for me to continue to use other systems that I need in conjunction with KEAP.
Chose Keap
As a past Active Campaign and Constant Contact partner, I can say that the marketing automation and end results are far better in the Keap Software. I have used many other email platforms with clients over the years and this is the only one I want to run my business on to date.
Chose Keap
The only one that even comes close would be ONTRAPORT, as none of the others do everything in terms of CRM, e-commerce, affiliate, autoresponder, etc. I chose Infusionsoft since I already knew and trusted them through use with another business.
Chose Keap
Keap is an all-in-one platform for sending bulk emails, managing contacts, tasks management, creating workflows in email marketing, actions-based tasks, creating task reminders, managing tasks with team members, and better reporting with the analytics used in Keap. The landing …
Chose Keap
Keap is a cost-effective, powerful CRM and marketing automation tool for those who have the time and resources to learn all of its intricacies. For any other system, you will be paying for a better user interface, better reporting and visualizations, more intuitive everything, …
Chose Keap
Leadpages still has the best and easiest landing page integration. The landing page interface on Keap is clunky and outdated. Infusionsoft crushes against Active campaign and Mail chimp regarding campaign building, reporting, and emailing as well as making changes down the …
Chose Keap
Keap is the whole enchilada. These other platforms have great email blasts but no real task management, eCommerce, or lead tracking.
Chose Keap
Keap functionality and ease of use are better for me - being able to tie everything into one package and not have the laborious task of repeat data entry, maintaining several places where information needs to be stored and updated increase my business accuracy of the …
Chose Keap
The marketing and client management capabilities are much more robust on Keap.
Chose Keap
To be honest, these days they all seem so similar. It really comes down to getting an account with each and trying them out and see what works best for you and your team. Keap is a great product, but so are the others. We use them all uniquely based on the needs and the clients …
Chose Keap
As an agency, we use all of these tools for various clients. Keap is our preferred solution because it has the most customization for any business model, makes marketing automation so easy, and keeps ample customer data that can be used for marketing and sales alike. It has …
Chose Keap
I actually prefer to use some of these other platforms over Keap/Infusionsoft, however for this particular client we had implemented Keap more than 5 years ago when it was the only platform available to choose from. The problem now is that there are over 200,000 people on the …
Intuit Mailchimp
Chose Intuit Mailchimp
We looked a number of different products designed for email distribution. MailChimp had the best over all combination of cost/function/usability. Our second choice was Infusionsoft, but it was a bit more costly and had functions we didn't need. In general, I wish more software …
Chose Intuit Mailchimp
MailChimp would be my third choice, when SharpSpring and Keap are also options. Some of our clients opt to use MailChimp because it is generally cheaper. From a marketing automation tool standpoint, it's feature set is much more limited. However, for simple email marketing and …
Chose Intuit Mailchimp
Mailchimp is a great introductory email marketing system that offers more than just email marketing. If you're looking for more of a well rounded system that you can use for your website, basic ads, and email marketing, Mailchimp is a great platform that offers a little of …
Chose Intuit Mailchimp
I would still recommend Mailchimp to most people starting out. It's easy to use and set up and doesn't require a lot of extra support to get started. Other than ActiveCampaign or Keap, which are for larger lists and more complicated, Mailchimp is a good choice. If you …
Chose Intuit Mailchimp
As stated previously, I use Mailchimp as a secondary autoresponder (for transitions between platforms or in case of performance issues with the primary). My primary autoresponders are ConvertKit for marketing, and Kajabi for digital product delivery and support, although I am …
Chose Intuit Mailchimp
Mailchimp usually wins because it has a very nice free option to begin exploring the world of contact gathering / lead generation. While it doesn't have all the tools available to you via Hubspot, Keap, or Constant Contact, Mailchimp still provides a good launching point to …
Chose Intuit Mailchimp
If you need a program that allows you to visualize your content in a way which is easier to manipulate, then you will do well with this program. The lists and the automation aspects will be hard for a new learner of the program, and they do dive too much into their own hubris …
Chose Intuit Mailchimp
Comparing SendinBlue with Mailchimp, the difference was little in terms of a product itself. The only reason why we went with Mailchimp was due to their pricing policy that suited our needs better than SendinBlue. I highly recommended looking at the difference between the two, …
Chose Intuit Mailchimp

MailChimp and Constant Contact are on a similar level as far as functionality and cost. A few differences to note:

MailChimp is more strict on bounce and spam rates than Constant Contact.

MailChimp is free for up to 2000 contacts (excluding auto responder functionality). …

Microsoft Dynamics 365
Chose Microsoft Dynamics 365
Mailchimp is great at sending mass emails, but Dynamics can do that as well and much more!
Features
KeapIntuit MailchimpMicrosoft Dynamics 365
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Keap
7.7
29 Ratings
7% below category average
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
Task management8.820 Ratings00 Ratings8.171 Ratings
Billing and invoicing management7.416 Ratings00 Ratings8.054 Ratings
Reporting7.127 Ratings00 Ratings8.065 Ratings
Automated CRM activity logging6.41 Ratings00 Ratings00 Ratings
Sales pipeline management9.11 Ratings00 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Keap
5.9
152 Ratings
27% below category average
Intuit Mailchimp
8.2
574 Ratings
7% above category average
Microsoft Dynamics 365
-
Ratings
WYSIWYG email editor9.050 Ratings8.4526 Ratings00 Ratings
Dynamic content8.947 Ratings8.0508 Ratings00 Ratings
Landing pages4.0136 Ratings8.2395 Ratings00 Ratings
A/B testing6.410 Ratings7.8424 Ratings00 Ratings
Mobile optimization4.5126 Ratings8.2524 Ratings00 Ratings
Email deliverability reporting4.5151 Ratings8.6557 Ratings00 Ratings
List management4.5149 Ratings8.2553 Ratings00 Ratings
Triggered drip sequences9.049 Ratings8.0377 Ratings00 Ratings
Ability to test dynamic content00 Ratings8.0488 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Keap
5.5
153 Ratings
34% below category average
Intuit Mailchimp
8.9
67 Ratings
13% above category average
Microsoft Dynamics 365
-
Ratings
Lead nurturing automation5.0148 Ratings7.558 Ratings00 Ratings
Lead scoring and grading4.0130 Ratings10.01 Ratings00 Ratings
Data quality management4.5131 Ratings8.364 Ratings00 Ratings
Automated sales alerts and tasks5.0140 Ratings10.01 Ratings00 Ratings
Automated follow-ups9.11 Ratings00 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Keap
8.0
90 Ratings
8% above category average
Intuit Mailchimp
8.1
118 Ratings
9% above category average
Microsoft Dynamics 365
-
Ratings
Calendaring9.089 Ratings7.748 Ratings00 Ratings
Event/webinar marketing00 Ratings8.5104 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Keap
6.4
150 Ratings
6% below category average
Intuit Mailchimp
8.3
554 Ratings
12% above category average
Microsoft Dynamics 365
-
Ratings
Dashboards7.255 Ratings8.5218 Ratings00 Ratings
Standard reports4.0146 Ratings8.5549 Ratings00 Ratings
Custom reports7.9137 Ratings7.9120 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Keap
5.6
144 Ratings
35% below category average
Intuit Mailchimp
7.7
123 Ratings
3% above category average
Microsoft Dynamics 365
-
Ratings
API7.9127 Ratings7.998 Ratings00 Ratings
Role-based workflow & approvals4.5110 Ratings8.263 Ratings00 Ratings
Customizability5.0140 Ratings5.62 Ratings00 Ratings
Third-party software integrations7.31 Ratings8.0103 Ratings00 Ratings
Mobile app for sales & marketing automation5.51 Ratings00 Ratings00 Ratings
Integration with Salesforce.com00 Ratings8.351 Ratings00 Ratings
Integration with Microsoft Dynamics CRM00 Ratings8.044 Ratings00 Ratings
Integration with SugarCRM00 Ratings8.12 Ratings00 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
8.1
116 Ratings
9% above category average
Microsoft Dynamics 365
-
Ratings
Social sharing and campaigns00 Ratings8.1108 Ratings00 Ratings
Social profile integration00 Ratings8.1101 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.7
84 Ratings
2% below category average
Customer data management / contact management00 Ratings00 Ratings7.981 Ratings
Workflow management00 Ratings00 Ratings7.980 Ratings
Territory management00 Ratings00 Ratings7.160 Ratings
Opportunity management00 Ratings00 Ratings7.572 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings00 Ratings8.079 Ratings
Contract management00 Ratings00 Ratings7.961 Ratings
Quote & order management00 Ratings00 Ratings7.458 Ratings
Interaction tracking00 Ratings00 Ratings8.171 Ratings
Channel / partner relationship management00 Ratings00 Ratings7.362 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
8.0
68 Ratings
4% above category average
Case management00 Ratings00 Ratings7.863 Ratings
Call center management00 Ratings00 Ratings7.850 Ratings
Help desk management00 Ratings00 Ratings8.457 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.8
78 Ratings
0% above category average
Lead management00 Ratings00 Ratings7.672 Ratings
Email marketing00 Ratings00 Ratings8.171 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.6
77 Ratings
1% below category average
Forecasting00 Ratings00 Ratings7.667 Ratings
Pipeline visualization00 Ratings00 Ratings7.773 Ratings
Customizable reports00 Ratings00 Ratings7.476 Ratings
Customization
Comparison of Customization features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.7
80 Ratings
0% above category average
Custom fields00 Ratings00 Ratings7.678 Ratings
Custom objects00 Ratings00 Ratings7.572 Ratings
Scripting environment00 Ratings00 Ratings7.956 Ratings
API for custom integration00 Ratings00 Ratings7.861 Ratings
Security
Comparison of Security features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
8.8
75 Ratings
4% above category average
Single sign-on capability00 Ratings00 Ratings8.869 Ratings
Role-based user permissions00 Ratings00 Ratings8.770 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.7
44 Ratings
3% above category average
Social data00 Ratings00 Ratings7.843 Ratings
Social engagement00 Ratings00 Ratings7.643 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
7.2
65 Ratings
4% below category average
Marketing automation00 Ratings00 Ratings7.665 Ratings
Compensation management00 Ratings00 Ratings6.834 Ratings
Platform
Comparison of Platform features of Product A and Product B
Keap
-
Ratings
Intuit Mailchimp
-
Ratings
Microsoft Dynamics 365
6.8
56 Ratings
11% below category average
Mobile access00 Ratings00 Ratings6.856 Ratings
Best Alternatives
KeapIntuit MailchimpMicrosoft Dynamics 365
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Vbout
Vbout
Score 9.9 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
LocaliQ
LocaliQ
Score 8.8 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
LeadSquared
LeadSquared
Score 7.6 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
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User Ratings
KeapIntuit MailchimpMicrosoft Dynamics 365
Likelihood to Recommend
5.3
(209 ratings)
8.6
(565 ratings)
7.6
(103 ratings)
Likelihood to Renew
9.0
(40 ratings)
10.0
(53 ratings)
8.0
(20 ratings)
Usability
5.8
(28 ratings)
8.5
(434 ratings)
7.5
(33 ratings)
Availability
9.1
(6 ratings)
9.5
(6 ratings)
-
(0 ratings)
Performance
9.1
(6 ratings)
8.9
(7 ratings)
-
(0 ratings)
Support Rating
9.0
(26 ratings)
8.8
(19 ratings)
8.0
(11 ratings)
In-Person Training
9.1
(6 ratings)
-
(0 ratings)
-
(0 ratings)
Online Training
8.6
(7 ratings)
-
(0 ratings)
7.5
(2 ratings)
Implementation Rating
8.0
(8 ratings)
7.4
(22 ratings)
9.2
(4 ratings)
Configurability
2.0
(1 ratings)
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
-
(0 ratings)
3.8
(3 ratings)
Ease of integration
1.0
(1 ratings)
8.0
(4 ratings)
-
(0 ratings)
Product Scalability
9.1
(3 ratings)
9.5
(6 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
6.0
(1 ratings)
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
1.0
(1 ratings)
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
KeapIntuit MailchimpMicrosoft Dynamics 365
Likelihood to Recommend
Keap
Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
Read full review
Intuit
For any E-commerce related needs, like you need to see a list of customers who have added products to cart but did not purchase, this can be done really easily, but if your e-commerce provider provides integration, then it is best suited. Most of the systems in the Market provide out-of-the-box integration. Their API is also very easy it can be integrated to any language. You can integrate it into your custom developed system and use the features, like adding customers to specific lists. Also, if your lists become really big, then their system can get a bit slow to respond via API, so you might need a strategy for how you are gonna fetch the data using API.
Read full review
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Pros
Keap
  • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
  • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
  • Updates: Keap is constantly providing more and better solutions!
Read full review
Intuit
  • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
  • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
  • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
Read full review
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Cons
Keap
  • More articles and videos on how to use the various functions of Keap
  • Having representatives designated to certain regions or companies for a point of contact when help is needed
  • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
Read full review
Intuit
  • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
  • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
  • Customer support can be a bit lacking at times and their docs aren't always the best
Read full review
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
Read full review
Likelihood to Renew
Keap
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Read full review
Intuit
We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
Read full review
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Read full review
Usability
Keap
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Read full review
Intuit
The interface is a bit complicated, and I need to spend some time to learn new functions and understanding how it works. I don't like working with email templates because of the limited customization options. However, functions like AI for generating emails, segmentation, and analytics still work well and are very useful.
Read full review
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Reliability and Availability
Keap
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
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Intuit
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
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Microsoft
No answers on this topic
Performance
Keap
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
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Intuit
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Read full review
Microsoft
No answers on this topic
Support Rating
Keap
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
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Intuit
Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
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Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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In-Person Training
Keap
I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
Read full review
Intuit
No answers on this topic
Microsoft
No answers on this topic
Online Training
Keap
The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
Read full review
Intuit
No answers on this topic
Microsoft
No answers on this topic
Implementation Rating
Keap
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
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Intuit
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
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Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
Keap
Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
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Intuit
I don't think they are comparable; we use Google Ads to put our website at the top of the list when someone googles certain words. We use meta business to manage our social media. Google aims to gain customers, while Mailchimp is used to interact with both existing and new customers.
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Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Contract Terms and Pricing Model
Keap
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Intuit
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Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Scalability
Keap
You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
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Intuit
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
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Microsoft
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Professional Services
Keap
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Intuit
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Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
Keap
  • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
  • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
  • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
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Intuit
  • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
  • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
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Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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ScreenShots

Keap Screenshots

Screenshot of a Keap invoiceScreenshot of Screenshot of the entire sales pipeline displayed in one view.

Intuit Mailchimp Screenshots

Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.