Livecaller vs. SnapEngage
Livecaller vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Livecaller | N/A | LiveCaller is a solution that combines different communication channels (Chat, Call, Co-Browsing, Social Messaging Apps) into one platform. Web Chat - direct text communication with web visitors Web Call - direct voice communication with visitors to connect with customers over an audio call. Co-browsing - also known as collaborative browsing, empowers customer support agents to collaborate with the visitor's browser in real-time. The agent… | N/A | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
Livecaller | SnapEngage | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
Livecaller | SnapEngage | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Livecaller | SnapEngage | ||||||||||||
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Chat Analytics and Reports |
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Livecaller | SnapEngage | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Livecaller | SnapEngage | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (14 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Livecaller | SnapEngage | |
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Likelihood to Recommend | Livecaller No answers on this topic | SnapEngage |
Pros | Livecaller No answers on this topic | SnapEngage |
Cons | Livecaller No answers on this topic | SnapEngage |
Likelihood to Renew | Livecaller No answers on this topic | SnapEngage |
Support Rating | Livecaller No answers on this topic | SnapEngage |
Alternatives Considered | Livecaller No answers on this topic | SnapEngage |
Return on Investment | Livecaller No answers on this topic | SnapEngage |
ScreenShots | SnapEngage Screenshots |