HelpDesk vs. Sprinklr Service
HelpDesk vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
HelpDesk | Sprinklr Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
HelpDesk | Sprinklr Service | |
---|---|---|
Ask people about this product | See helpful people who have experience with this product | |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
HelpDesk | Sprinklr Service | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
HelpDesk | Sprinklr Service | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpDesk | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
HelpDesk | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | LiveChat No answers on this topic | Sprinklr |
Pros | LiveChat No answers on this topic | Sprinklr |
Cons | LiveChat No answers on this topic | Sprinklr |
Likelihood to Renew | LiveChat No answers on this topic | Sprinklr |
Usability | LiveChat No answers on this topic | Sprinklr |
Reliability and Availability | LiveChat No answers on this topic | Sprinklr |
Performance | LiveChat No answers on this topic | Sprinklr |
Support Rating | LiveChat No answers on this topic | Sprinklr |
In-Person Training | LiveChat No answers on this topic | Sprinklr |
Implementation Rating | LiveChat No answers on this topic | Sprinklr |
Alternatives Considered | LiveChat No answers on this topic | Sprinklr |
Return on Investment | LiveChat No answers on this topic | Sprinklr |
ScreenShots | HelpDesk Screenshots |