What users are saying about
Top Rated
137 Ratings
Top Rated
137 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Looker

If you're a company who's been in business for a few years, and can afford a Looker license, then I wouldn't really look anywhere else. We've looked at a TON of data analytics/BI tools over the years and Looker is, by far, the best we've seen. However, that comes with a cost. If you're a new startup, Looker probably isn't appropriate for you because of the cost.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

If you have multiple sources of data that you need to compile into one to cross report, this is a good tool to do that. The connections of those data sources definitely need an expert, so keep that in mind. Also keep in mind, that if you are starting from square 0 on database queries and reporting, there will be a learning curve. I think once you have the base knowledge though, RJ Metrics is relatively intuitive, has a nice UI, and most importantly, allows us to build the reports that we need with confidence that the information included in the reports is up to date and correct.
Kristen Edgerton | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Looker
7.2
Magento BI (formerly RJMetrics)
9.7
Pixel Perfect reports
Looker
6.9
Magento BI (formerly RJMetrics)
9.0
Customizable dashboards
Looker
7.9
Magento BI (formerly RJMetrics)
10.0
Report Formatting Templates
Looker
7.0
Magento BI (formerly RJMetrics)
10.0

Ad-hoc Reporting

Looker
7.5
Magento BI (formerly RJMetrics)
8.3
Drill-down analysis
Looker
8.2
Magento BI (formerly RJMetrics)
7.0
Formatting capabilities
Looker
7.3
Magento BI (formerly RJMetrics)
8.0
Integration with R or other statistical packages
Looker
5.9
Magento BI (formerly RJMetrics)
Report sharing and collaboration
Looker
8.6
Magento BI (formerly RJMetrics)
10.0

Report Output and Scheduling

Looker
8.1
Magento BI (formerly RJMetrics)
Publish to Web
Looker
8.2
Magento BI (formerly RJMetrics)
Publish to PDF
Looker
7.8
Magento BI (formerly RJMetrics)
Report Versioning
Looker
7.6
Magento BI (formerly RJMetrics)
Report Delivery Scheduling
Looker
8.8
Magento BI (formerly RJMetrics)

Data Discovery and Visualization

Looker
6.7
Magento BI (formerly RJMetrics)
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
Looker
7.5
Magento BI (formerly RJMetrics)
8.0
Location Analytics / Geographic Visualization
Looker
7.9
Magento BI (formerly RJMetrics)
Predictive Analytics
Looker
4.6
Magento BI (formerly RJMetrics)

Access Control and Security

Looker
8.5
Magento BI (formerly RJMetrics)
10.0
Multi-User Support (named login)
Looker
8.8
Magento BI (formerly RJMetrics)
10.0
Role-Based Security Model
Looker
8.4
Magento BI (formerly RJMetrics)
10.0
Multiple Access Permission Levels (Create, Read, Delete)
Looker
8.4
Magento BI (formerly RJMetrics)
10.0

Mobile Capabilities

Looker
6.0
Magento BI (formerly RJMetrics)
Responsive Design for Web Access
Looker
7.5
Magento BI (formerly RJMetrics)
Dedicated iOS Application
Looker
5.0
Magento BI (formerly RJMetrics)
Dedicated Android Application
Looker
5.0
Magento BI (formerly RJMetrics)
Dashboard / Report / Visualization Interactivity on Mobile
Looker
6.7
Magento BI (formerly RJMetrics)

Pros

Looker

  • Incredibly advanced analytics tool that is even more capable if you learn how to use LookML which is Looker's custom programming language.
  • Quick access to the raw data that is being visualized allows you to spot check for data integrity.
  • My usage with Looker is limited because of our integration but, having seen their updates over time, the integrations with Slack, Salesforce, and other tools appear to greatly improve organizations' workflows.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • It is relatively easy to manipulate the time period in which you want to see your report. This is important for our business because we are constantly analyzing sales month over month, quarter over quarter, and year over year. RJ makes it easy to toggle between these time ranges on the same report.
  • The visualizers available for reports are what you would expect out of a product like this. You have the ability to view your results in tables and a multitude of charts.
  • The ability to customize dashboards and rearrange reports quickly is great and intuitive!
Kristen Edgerton | TrustRadius Reviewer

Cons

Looker

  • Mobile viewing is HTML based, not always highly viewable.
  • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
  • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • I don't have any database or SQL training, so it took me a little longer than desired to get started up and comfortable with RJ. I wasn't present when we on-boarded with RJ though, which could have been part of the problem, but you definitely need a very basic level of query language and formula writing knowledge to hit the ground running and use this tool to its full capability.
  • RJ gives you the ability to set email updates on whichever reports you choose. I wish that these reports were a little more customizable to give only the pertinent information from a large report to the parties who need it. IE, customize the view for marketing vs. design but all based on the same report.
  • It would be helpful to get an email from RJ with tips and tricks (short videos or blogs) to be able to continue to learn more about this tool.
Kristen Edgerton | TrustRadius Reviewer

Likelihood to Renew

Looker

Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

Support Rating

Looker

Looker 10.0
Based on 4 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Jasmeet S Babra | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

Alternatives Considered

Looker

Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Purav Vaidya | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

No answers on this topic

Screenshots

Magento BI (formerly RJMetrics)

Pricing Details

Looker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magento BI (formerly RJMetrics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Looker
8.2
Magento BI (formerly RJMetrics)
8.0

Likelihood to Renew

Looker
9.0
Magento BI (formerly RJMetrics)

Support Rating

Looker
10.0
Magento BI (formerly RJMetrics)

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