Lumen Contact Center vs. Twilio
Lumen Contact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lumen Contact Center | N/A | Lumen Contact Center (formerly CenturyLink Contact Center) is a blended inbound / outbound configurable call center software solution. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Lumen Contact Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Lumen Contact Center | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Lumen Contact Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lumen Contact Center | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Lumen Contact Center | Twilio | |
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Likelihood to Recommend | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Pros | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Cons | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Likelihood to Renew | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Usability | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Performance | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Support Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Implementation Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Alternatives Considered | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Contract Terms and Pricing Model | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
Return on Investment | Lumen Technologies (formerly CenturyLink) No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |