ManageEngine OpManager vs. PingPlotter

OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.

Incentivized

It is well suited for performing monitoring and testing from a single device. It is less appropriate if you have to monitor from multiple different endpoints. That type of deployment would be more of an enterprise application. If you are looking for an end user monitoring solution then PingPlotter is the one for you.

Incentivized

• 3D NOC Dashboard gives granular visibility on Port in error, which saves Technician time prior to Onsite troubleshooting.
• Separate modules such as Network Bandwidth, IPAM/SPM, APM, Server Monitoring can be opt-out Individually, huge cost saving for clients.
• MSP version gives flexibility for Service providers, to offer Uninterrupted Infrastructure services across to their wide clientele.

Incentivized

• Monitor traffic in network
• Measure stops when contacting network locations such as websites
• Measures the lag and latency it takes to contact network locations
• Gives you both induvidual measurements as well as good oversight
• identifies when network lag or disconnect occurs

• Adding devices to existing groups and applying a group-wide parameter.
• Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts

Incentivized

• Its a little confusing to see which targets are currently running pings and which ones are displayed in the plots.
• Starting and stopping pings requires a right click and that would be better with a play/pause button I think.
• Ability to drag and drop the graphs to reorder them.
• more columns to show which targets are running and which are displayed. Currently this is done with symbols so you cant sort by just the running targets for example I've found.

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

All in one solution, easy to deploy and use. Web and mobile access.

Incentivized

The support is generally good with options of live chat, e-mail, or call-in support. Support inquires via e-mail are responded to quickly and they are good about remoting in to assist if it should come to this without having to jump through hoops

I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.

Incentivized

ManageEngine OPManager has already made its place in the market as compared to other tools available due to following reasons - 1. Monitoring capabilities for almost every infrastructure types such as Network, Servers, Virtualization etc 2. Medium Licensing Cost and not that aggressively increasing every year. 3. Good Support and steady pace of growth and marketing.

Incentivized

A balance of a generic tool vs a network equipment product is necessary when investigating network incidents or disruptions. Need to train the engineer to use both tools to perform their analysis and to dive down to the issues as fast as they can. Experience with the tools will continue to play a part if we were to adopt PingPlotter

Incentivized

• Better visibility of the network
• Better visibility of server performance which helps us to take calls on increasing or exact utilization of server
• Report of ISP link helps us to calculate the exact bandwidth used by location which helps to take a call on fixing the requirements of each site

Incentivized

• Great ROI, troubleshooting time has been reduced by 90%
• Network Discoveries used to take 2 to 3 hours and were inconsistent - now it is a matter of minutes
• lacks integration into our MSP toolkit, and we now use it as a stand alone product

Incentivized