Likelihood to Recommend Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review In JTBD terms, Miro is tackling a very upper-level job. It lets you do everything you could do with a notepad, a whiteboard, and even more conveniently than with physical prototypes. - Need to outline a migration plan for the new service - You need to describe the scheme of the service operation - You need to brainstorm the team
Read full review Pros We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat. Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work. We can create many channels and be more efficient, we enhance the internal productivity of each department. Read full review Allows a presenter to explain a concept quickly with a few utilities like sticky notes, shapes and arrows Color codes on a digital white board to represent teams or people to have all voices "heard" / represented during a collaboration session Zoom in and out to capture months worth of work in one space allowing you to easily move from various sections and revisit without hopping from tabs or various files Read full review Cons Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted) The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart Read full review It's so difficult to know what I'm entitled to with my license, especially if I'm accessing a board through someone else's link. I believe I have an enterprise license and own/edit more than three boards. My team has more than three boards. All of a sudden, I'm flagged as having a free version, and one of my boards is locked as "read-only." I have no idea what to do to restore my entitlement. I've logged out and logged back in. Using projects to manage multiple boards is good, but somehow, the dashboard feels like a mess. It's not clear who on my team is actively doing what on which board. I'm not suggesting a new scheme; I'm just saying the current scheme isn't very good. I hate not knowing the terms of my account, who my team is, and where it's all managed. Frustrating! Read full review Likelihood to Renew Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
Read full review Usability It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Support Rating We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review Online Training There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.
Read full review Implementation Rating This went as expected. No surprises or major hurdles.
Read full review There was not enough training for users to understand all the key features. The rollout was very high-level, but when users are expected to start adopting it, you have to ensure they are given the proper tools to do so. Miro is a great tool, and proper training is key to adoption.
Read full review Alternatives Considered Before Mattermost, we used Stride first, and then
Slack as our communication platform. Stride got discontinued so it is not comparable, but
Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on
Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using
Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review I'm not a UX pro, but for my needs, Miro blew away the competition for two main reasons. First, Miro is so incredibly easy to get set up with and get running. It's not intimidating to use and it's easy for anyone on my team to just jump in and collaborate with me (even those adverse to technology). Secondly, it's easy to collaborate with others who don't have a license. A lot of other whiteboard tools require that even if I just want to share something with you (even without editing rights), you must have a license to even view. It's super challening when I have high stakes stakeholders I want to share something I build in a whiteboard app but I know it's going to be clunky for them to have to log in/sign up.
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Return on Investment Very high performing data migration functions and easy to navigate. Creating analytics on multiple big data is a very simple and reliable report with multiple benefits. Collaboration is effective, and easy project documentation. Lead generation is excellent and easy on access control management. Read full review We're able to collaborate remotely as if we had a big wall with a lot of sticky notes, avoiding costly travel to offsite locations. ($350 per day) Meetings flow more efficiently when we use the timer, helping us to stick to the meeting agenda and avoiding distractions. We can save our work and return to it, without having to refer to a picture of a whiteboard that is hard to read. This saves us from confusion and helps to keep collaboration going. Read full review ScreenShots