MiVoice Office Application Suite (Mitel Application Suite) vs. NICE CXone
MiVoice Office Application Suite (Mitel Application Suite) vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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MiVoice Office Application Suite | N/A | MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS). | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
MiVoice Office Application Suite (Mitel Application Suite) | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
MiVoice Office Application Suite (Mitel Application Suite) | NICE CXone | |
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Top Pros |
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Top Cons |
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Performance & Compatibility of Online Events Software |
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Online Meetings / Events |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Contact Center Software |
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Workforce Optimization (WFO) |
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MiVoice Office Application Suite (Mitel Application Suite) | NICE CXone | |
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Small Businesses | Nextiva Business Phone Service Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Nextiva Business Phone Service Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
MiVoice Office Application Suite (Mitel Application Suite) | NICE CXone | |
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Likelihood to Recommend | 9.0 (8 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | 8.8 (4 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
MiVoice Office Application Suite (Mitel Application Suite) | NICE CXone | |
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Likelihood to Recommend | Mitel Networks Corporation | NICE Systems |
Pros | Mitel Networks Corporation | NICE Systems |
Cons | Mitel Networks Corporation | NICE Systems |
Likelihood to Renew | Mitel Networks Corporation No answers on this topic | NICE Systems |
Usability | Mitel Networks Corporation No answers on this topic | NICE Systems |
Reliability and Availability | Mitel Networks Corporation No answers on this topic | NICE Systems |
Performance | Mitel Networks Corporation No answers on this topic | NICE Systems |
Support Rating | Mitel Networks Corporation | NICE Systems |
In-Person Training | Mitel Networks Corporation No answers on this topic | NICE Systems |
Online Training | Mitel Networks Corporation No answers on this topic | NICE Systems |
Implementation Rating | Mitel Networks Corporation No answers on this topic | NICE Systems |
Alternatives Considered | Mitel Networks Corporation | NICE Systems |
Scalability | Mitel Networks Corporation No answers on this topic | NICE Systems |
Return on Investment | Mitel Networks Corporation | NICE Systems |
ScreenShots | NICE CXone Screenshots |