Nectar Desk vs. Salesforce Service Cloud
Nectar Desk vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Nectar Desk | Salesforce Service Cloud | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Nectar Desk | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nectar Desk | Salesforce Service Cloud | |
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Likelihood to Recommend | 8.0 (1 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Nectar Desk | Salesforce Service Cloud | |
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Likelihood to Recommend | NectarDesk Inc. | Salesforce |
Pros | NectarDesk Inc. | Salesforce |
Cons | NectarDesk Inc. | Salesforce |
Likelihood to Renew | NectarDesk Inc. No answers on this topic | Salesforce |
Usability | NectarDesk Inc. No answers on this topic | Salesforce |
Reliability and Availability | NectarDesk Inc. No answers on this topic | Salesforce |
Performance | NectarDesk Inc. No answers on this topic | Salesforce |
Support Rating | NectarDesk Inc. No answers on this topic | Salesforce |
Implementation Rating | NectarDesk Inc. No answers on this topic | Salesforce |
Alternatives Considered | NectarDesk Inc. No answers on this topic | Salesforce |
Return on Investment | NectarDesk Inc. | Salesforce |
ScreenShots | Nectar Desk Screenshots | Salesforce Service Cloud Screenshots |