What users are saying about
29 Ratings
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Based on 29 reviews and ratings
NICE CXone
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Top Rated
751 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 751 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%
NICE CXone
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
N/A
0 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
NICE CXone
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings
N/A
0 Ratings
Call recording

9.5
95%
6 Ratings
N/A
0 Ratings
Call park

9.0
90%
5 Ratings
N/A
0 Ratings
Call screening

9.0
90%
6 Ratings
N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings
N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
NICE CXone
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
NICE CXone
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings
N/A
0 Ratings
Contact Center Software

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.3
NICE CXone
83%
NICE CXone ranks higher in 13/13 features
NICE CXone ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings
8.5
85%
507 Ratings
Validate callers

N/A
0 Ratings
8.5
85%
432 Ratings
Outbound response

N/A
0 Ratings
8.3
83%
448 Ratings
Call forwarding

N/A
0 Ratings
8.5
85%
405 Ratings
Click-to-call (CTC)

N/A
0 Ratings
8.7
87%
367 Ratings
Warm transfer

N/A
0 Ratings
8.7
87%
480 Ratings
Predictive dialing

N/A
0 Ratings
7.8
78%
294 Ratings
Interactive voice response

N/A
0 Ratings
8.3
83%
338 Ratings
REST APIs

N/A
0 Ratings
8.0
80%
270 Ratings
Call scripts

N/A
0 Ratings
8.2
82%
286 Ratings
Call tracking

N/A
0 Ratings
8.4
84%
460 Ratings
Multichannel integration

N/A
0 Ratings
8.3
83%
325 Ratings
CRM software integration

N/A
0 Ratings
8.2
82%
329 Ratings
Workforce Optimization (WFO)

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.5
NICE CXone
85%
NICE CXone ranks higher in 9/9 features
NICE CXone ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
8.6
86%
465 Ratings
Omnichannel inbound routing

N/A
0 Ratings
8.5
85%
336 Ratings
Recording

N/A
0 Ratings
8.6
86%
448 Ratings
Quality management

N/A
0 Ratings
8.6
86%
435 Ratings
Call analytics

N/A
0 Ratings
8.6
86%
441 Ratings
Historical reporting

N/A
0 Ratings
8.4
84%
433 Ratings
Live reporting

N/A
0 Ratings
8.6
86%
418 Ratings
Customer surveys

N/A
0 Ratings
8.4
84%
272 Ratings
Customer interaction analytics

N/A
0 Ratings
8.3
83%
285 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- NICE CXone is rated higher in 2 areas: Likelihood to Renew, Usability
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
8.5
NICE CXone
85%
543 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
6.6
NICE CXone
66%
21 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
8.7
NICE CXone
87%
529 Ratings
Availability

Nextiva Business Phone Service
N/A
0 Ratings
5.5
NICE CXone
55%
7 Ratings
Performance

Nextiva Business Phone Service
N/A
0 Ratings
8.1
NICE CXone
81%
7 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
7.4
NICE CXone
74%
6 Ratings
In-Person Training

Nextiva Business Phone Service
N/A
0 Ratings
5.9
NICE CXone
59%
4 Ratings
Online Training

Nextiva Business Phone Service
N/A
0 Ratings
7.8
NICE CXone
78%
5 Ratings
Implementation Rating

Nextiva Business Phone Service
N/A
0 Ratings
8.1
NICE CXone
81%
9 Ratings
Product Scalability

Nextiva Business Phone Service
N/A
0 Ratings
6.5
NICE CXone
65%
7 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
NICE CXone
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 501-1000 employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
NICE CXone
- Made work from home easy - We just have to login and start calling - No landlines.
- Easy to extract daily, monthly reports from NICE [CXone] web app.
- Easy to monitor agents online - who is logged in and who is not.
- Fast and reliable - Just need internet.
Senior Business Analyst
FIS GlobalBanking, 10,001+ employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesNICE CXone
- Occasionally the server will disconnect and we lose phone functionality.
- Calls get "stuck" in the queue when they don't exist.
- Can't remove commitments very easily when they are made.
- Kicks you out after 2 hours. Making it annoying how you have to log back in.

Verified User
Supervisor in Customer Service
Security & Investigations Company, 51-200 employeesPricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—NICE CXone
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE CXone Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesNICE CXone
NICE CXone 6.6
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
NICE CXone
NICE CXone 8.7
Based on 529 answers
In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.
Sales Solution Architect
IBM Business ServicesInformation Technology & Services, 201-500 employees
Reliability and Availability
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 5.5
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesPerformance
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 8.1
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesSupport Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
NICE CXone
NICE CXone 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Data Analyst
Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees
In-Person Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 5.9
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

Verified User
Technician in Information Technology
Insurance Company, 1001-5000 employeesOnline Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 7.8
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Implementation Rating
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
NICE CXone
Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

Verified User
Engineer in Information Technology
Government Administration Company, 501-1000 employeesScalability
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 6.5
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Return on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
NICE CXone
- It impacts our company daily as we utilize NICE CXone services every day, 24/7.
- It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
- The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Typist
Department of Mental HealthGovernment Administration, 201-500 employees