Nextiva Business Phone Service
29 Ratings
NICE CXone
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
751 Ratings
Watch Demo

Nextiva Business Phone Service

29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Based on 29 reviews and ratings

NICE CXone

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
751 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Based on 751 reviews and ratings

Watch Demo

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    NICE CXone

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    NICE CXone

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    NICE CXone

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    NICE CXone

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.3

    NICE CXone

    83%
    NICE CXone ranks higher in 13/13 features
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    507 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    432 Ratings

    Outbound response

    N/A
    0 Ratings
    8.3
    83%
    448 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.5
    85%
    405 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    367 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.7
    87%
    480 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.8
    78%
    294 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.3
    83%
    338 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    270 Ratings

    Call scripts

    N/A
    0 Ratings
    8.2
    82%
    286 Ratings

    Call tracking

    N/A
    0 Ratings
    8.4
    84%
    460 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.3
    83%
    325 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.2
    82%
    329 Ratings

    Workforce Optimization (WFO)

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.5

    NICE CXone

    85%
    NICE CXone ranks higher in 9/9 features
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.6
    86%
    465 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    336 Ratings

    Recording

    N/A
    0 Ratings
    8.6
    86%
    448 Ratings

    Quality management

    N/A
    0 Ratings
    8.6
    86%
    435 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    441 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.4
    84%
    433 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    418 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.4
    84%
    272 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.3
    83%
    285 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • NICE CXone is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    8.5

    NICE CXone

    85%
    543 Ratings

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating
    6.6

    NICE CXone

    66%
    21 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating
    8.7

    NICE CXone

    87%
    529 Ratings

    Availability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    5.5

    NICE CXone

    55%
    7 Ratings

    Performance

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    7 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings
    7.4

    NICE CXone

    74%
    6 Ratings

    In-Person Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    5.9

    NICE CXone

    59%
    4 Ratings

    Online Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    7.8

    NICE CXone

    78%
    5 Ratings

    Implementation Rating

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    9 Ratings

    Product Scalability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    6.5

    NICE CXone

    65%
    7 Ratings

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

    Read full review

    Scott Scanlon | TrustRadius Reviewer
    Scott Scanlon
    View all 8 answers on this topic

    NICE CXone

    Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 543 answers on this topic

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.

    Read full review

    Jose Luis Reyes Graterol | TrustRadius Reviewer
    Jose Luis Reyes Graterol
    View all 8 answers on this topic

    NICE CXone

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.

    Read full review

    Charanjeet Singh | TrustRadius Reviewer
    Charanjeet Singh
    View all 543 answers on this topic

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    NICE CXone

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 543 answers on this topic

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details
    —

    NICE CXone

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE CXone Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    NICE CXone

    NICE CXone 6.6
    Based on 21 answers
    Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.

    Read full review

    Vinicius Leite | TrustRadius Reviewer
    Vinicius Leite
    View all 21 answers on this topic

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.

    Read full review

    Hunter Clayton | TrustRadius Reviewer
    Hunter Clayton
    View all 1 answers on this topic

    NICE CXone

    NICE CXone 8.7
    Based on 529 answers
    In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.

    Read full review

    Loreto Destura | TrustRadius Reviewer
    Loreto Destura
    View all 529 answers on this topic

    Reliability and Availability

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 5.5
    Based on 7 answers
    NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Performance

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 8.1
    Based on 7 answers
    NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

    Read full review

    Josh Musson | TrustRadius Reviewer
    Josh Musson
    View all 6 answers on this topic

    NICE CXone

    NICE CXone 7.4
    Based on 6 answers
    inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.

    Read full review

    Kevin Lintner | TrustRadius Reviewer
    Kevin Lintner
    View all 6 answers on this topic

    In-Person Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 5.9
    Based on 4 answers
    It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Online Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 7.8
    Based on 5 answers
    I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.

    Read full review

    Dailson Laurentino | TrustRadius Reviewer
    Dailson Laurentino
    View all 5 answers on this topic

    Implementation Rating

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 8.1
    Based on 9 answers
    In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.

    Read full review

    Dailson Laurentino | TrustRadius Reviewer
    Dailson Laurentino
    View all 9 answers on this topic

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

    Read full review

    JAMIE RISSKY | TrustRadius Reviewer
    JAMIE RISSKY
    View all 8 answers on this topic

    NICE CXone

    Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 543 answers on this topic

    Scalability

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 6.5
    Based on 7 answers
    As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.

    Read full review

    Vinicius Leite | TrustRadius Reviewer
    Vinicius Leite
    View all 7 answers on this topic

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.

    Read full review

    Heather Neisen | TrustRadius Reviewer
    Heather Neisen
    View all 8 answers on this topic

    NICE CXone

    • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
    • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
    • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.

    Read full review

    Gordon Ng | TrustRadius Reviewer
    Gordon Ng
    View all 543 answers on this topic

    Screenshots

    Nextiva Business Phone Service

    —

    Add comparison