NICE CXone vs. InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE CXone
Score 8.0 out of 10
N/A
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
$71
per month per user
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Score 8.0 out of 10
N/A
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.N/A
Pricing
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Top Pros
Top Cons
Features
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
NICE CXone
8.2
545 Ratings
2% below category average
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
-
Ratings
Agent dashboard8.7525 Ratings00 Ratings
Validate callers8.3443 Ratings00 Ratings
Outbound response9.0462 Ratings00 Ratings
Call forwarding7.9418 Ratings00 Ratings
Click-to-call (CTC)8.2380 Ratings00 Ratings
Warm transfer8.5498 Ratings00 Ratings
Predictive dialing8.3301 Ratings00 Ratings
Interactive voice response8.8350 Ratings00 Ratings
REST APIs6.3283 Ratings00 Ratings
Call scripts6.3301 Ratings00 Ratings
Call tracking8.4479 Ratings00 Ratings
Multichannel integration8.3341 Ratings00 Ratings
CRM software integration9.2340 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
NICE CXone
8.0
523 Ratings
3% below category average
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
-
Ratings
Inbound call routing8.1483 Ratings00 Ratings
Omnichannel inbound routing7.9352 Ratings00 Ratings
Recording8.4465 Ratings00 Ratings
Quality management7.6450 Ratings00 Ratings
Call analytics8.3458 Ratings00 Ratings
Historical reporting8.6449 Ratings00 Ratings
Live reporting8.3435 Ratings00 Ratings
Customer surveys6.2279 Ratings00 Ratings
Customer interaction analytics8.2297 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
NICE CXone
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.3
14 Ratings
2% below category average
Contact preview00 Ratings8.012 Ratings
Dialer-CRM integration00 Ratings8.014 Ratings
Call notes & tags00 Ratings7.014 Ratings
Automatic call logging00 Ratings6.014 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
NICE CXone
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.0
14 Ratings
11% below category average
Outbound dialing00 Ratings8.014 Ratings
Inbound routing00 Ratings7.011 Ratings
Custom caller ID00 Ratings7.012 Ratings
Click-to-call00 Ratings7.013 Ratings
Recorded voicemail drop00 Ratings6.08 Ratings
Dialer contact import00 Ratings7.011 Ratings
Campaign & list management00 Ratings7.09 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
NICE CXone
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.7
11 Ratings
16% below category average
Follow-up calls00 Ratings7.010 Ratings
Dialer reporting & analytics00 Ratings6.010 Ratings
Dialer compliance00 Ratings7.010 Ratings
Best Alternatives
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
8.4
(576 ratings)
8.0
(32 ratings)
Likelihood to Renew
9.1
(24 ratings)
-
(0 ratings)
Usability
8.4
(550 ratings)
8.0
(6 ratings)
Availability
3.7
(7 ratings)
-
(0 ratings)
Performance
9.2
(7 ratings)
-
(0 ratings)
Support Rating
8.1
(5 ratings)
8.0
(1 ratings)
In-Person Training
3.1
(4 ratings)
-
(0 ratings)
Online Training
7.0
(5 ratings)
-
(0 ratings)
Implementation Rating
8.0
(8 ratings)
-
(0 ratings)
Configurability
7.0
(4 ratings)
-
(0 ratings)
Ease of integration
7.1
(4 ratings)
-
(0 ratings)
Product Scalability
6.7
(7 ratings)
-
(0 ratings)
Vendor post-sale
4.4
(5 ratings)
-
(0 ratings)
Vendor pre-sale
4.4
(5 ratings)
-
(0 ratings)
User Testimonials
NICE CXoneInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
NICE Systems
CXone's
workforce management features enable optimized scheduling, skill-based routing,
and real-time monitoring, ensuring that suitable agents can promptly handle inquiries. This improves first-call resolution rates and
reduces customer wait times, increasing customer loyalty and
retention.



By leveraging NICE CXone, we've been able to streamline operations, improve agent
performance, and deliver exceptional customer experiences at scale. As with almost anything in life, it is not always best to implement or purchase new products as soon as they are released. It has been noted that there may be bugs to be worked out, or a lack of ability to support a new product fully in the beginning has been noticed.
Read full review
Discontinued Products
Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
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Pros
NICE Systems
  • We can restrict the access for agents in this so that easily restrict them to avoid from the mistakes
  • The managers can easily setup a schedule via HOO for Holidays and during emergency which is more helpful.
  • The studio is more friendly with action items instead of coding, also the help option is very handy and easy to understand.
  • The call trace is more helpful and exact view of how the call process and it's very helpful for troubleshooting
  • Reporting is very easy and helpful.
  • Dashboard is awesome, no word to describe it
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Discontinued Products
  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
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Cons
NICE Systems
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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Discontinued Products
  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
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Likelihood to Renew
NICE Systems
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
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Discontinued Products
No answers on this topic
Usability
NICE Systems
Things could be improved, such as call history and a user-friendly UI. Besides that, it was a great way to track and manage our team remotely, which changed the game for us post-covid. Everything else was pretty simple to use whether it was answering calls, dialing a customer, or leaving a voicemail. Overall, everything is very straightforward.
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Discontinued Products
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
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Reliability and Availability
NICE Systems
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
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Discontinued Products
No answers on this topic
Performance
NICE Systems
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
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Discontinued Products
No answers on this topic
Support Rating
NICE Systems
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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Discontinued Products
They are providing good support. We can contact any time to raise our query.
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In-Person Training
NICE Systems
We did not have face-to-face training and I believe that there was no mistake by nice, as the system was acquired amidst the pandemic and social restrictions.
Read full review
Discontinued Products
No answers on this topic
Online Training
NICE Systems
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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Discontinued Products
No answers on this topic
Implementation Rating
NICE Systems
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
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Discontinued Products
No answers on this topic
Alternatives Considered
NICE Systems
When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.
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Discontinued Products
I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
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Scalability
NICE Systems
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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Discontinued Products
No answers on this topic
Return on Investment
NICE Systems
  • We were able to close deals and sales to clients more effectively!
  • It is much easier for us to reach the client even if it's an International number.
  • Nice CXone has helped us a lot to communicate better with our clients.
Read full review
Discontinued Products
  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
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ScreenShots

NICE CXone Screenshots

Screenshot of CXone DashboardScreenshot of Enlighten Copilot empowers agents with smarter interactions, personalized coaching, and automation opportunities.Screenshot of CXone Workforce Management, the omnichannel forecasting and scheduling engine.Screenshot of CXone Studio, a visual tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.Screenshot of CXone Interaction Analytics, which is used to get actionable insights from every voice, digital, and self-service customer interaction.Screenshot of CXone Performance Management, used to align employee performance, contact center goals, and customer expectations with continuous improvement.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring