NICE Satmetrix vs. PlaybookUX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Satmetrix
Score 8.0 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
PlaybookUX
Score 8.3 out of 10
Small Businesses (1-50 employees)
PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…
$0
total
Pricing
NICE SatmetrixPlaybookUX
Editions & Modules
No answers on this topic
Bring your own customers
$0
total
Unmoderated
$49
per participant
Moderated
$100
per participant (30 minutes)
Moderated
$150
per participant (60 minutes)
Offerings
Pricing Offerings
NICE SatmetrixPlaybookUX
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NICE SatmetrixPlaybookUX
Top Pros
Top Cons
Features
NICE SatmetrixPlaybookUX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
6% above category average
PlaybookUX
-
Ratings
Survey templates8.02 Ratings00 Ratings
Themes8.02 Ratings00 Ratings
Custom logo/branding8.02 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
6% below category average
PlaybookUX
-
Ratings
Changes to live survey8.02 Ratings00 Ratings
Question design help8.02 Ratings00 Ratings
Multiple question types8.02 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
2% below category average
PlaybookUX
-
Ratings
Survey logic flexibility8.02 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
1% below category average
PlaybookUX
-
Ratings
Response tracking8.02 Ratings00 Ratings
Data export8.02 Ratings00 Ratings
Standard reports8.02 Ratings00 Ratings
Custom reports8.02 Ratings00 Ratings
Analytics8.02 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
3% below category average
PlaybookUX
-
Ratings
Access controls8.02 Ratings00 Ratings
Compliance8.02 Ratings00 Ratings
Best Alternatives
NICE SatmetrixPlaybookUX
Small Businesses
Zoho Forms
Zoho Forms
Score 8.7 out of 10
Smartlook
Smartlook
Score 8.8 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 8.9 out of 10
UserTesting
UserTesting
Score 8.5 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
UserTesting
UserTesting
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE SatmetrixPlaybookUX
Likelihood to Recommend
4.0
(7 ratings)
8.3
(4 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
User Testimonials
NICE SatmetrixPlaybookUX
Likelihood to Recommend
NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer
Simon Whight
Senior Salesforce CRM Analyst
Read full review
PlaybookUX
PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!
Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
Chief Product Officer
Read full review
Pros
NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
Global PMO Lead, Red Hat Services/Consulting
Read full review
PlaybookUX
  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
Verified User
Anonymous
Read full review
Cons
NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
Training Manager
Read full review
PlaybookUX
  • With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
  • It would be nice to have a login location where I can see my available tests.
Lainie Strange | TrustRadius Reviewer
Lainie Strange
Web Accessibility Specialist/Developer
Read full review
Likelihood to Renew
NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Verified User
Anonymous
Read full review
PlaybookUX
No answers on this topic
Usability
NICE Systems
No answers on this topic
PlaybookUX
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
Verified User
Anonymous
Read full review
Support Rating
NICE Systems
No answers on this topic
PlaybookUX
Very responsive when I had a technical question about a test.
Lainie Strange | TrustRadius Reviewer
Lainie Strange
Web Accessibility Specialist/Developer
Read full review
Alternatives Considered
NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Verified User
Anonymous
Read full review
PlaybookUX
Both have different set of unique features and usability.
Sanjana Gupta | TrustRadius Reviewer
Sanjana Gupta
UI Designer
Read full review
Return on Investment
NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer
Rob Ellison
VP of Customer Loyalty
Read full review
PlaybookUX
  • Quick testing at scale
  • Excellent price points
Kevin Conroy | TrustRadius Reviewer
Kevin Conroy
Chief Product Officer
Read full review
ScreenShots

PlaybookUX Screenshots

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