What users are saying about
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95 Ratings
26 Ratings

Nimble

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95 Ratings
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Score 8.7 out of 100
26 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Nimble ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • Nutshell CRM ranks higher in 2 feature sets: Customer Service & Support, CRM Project Management

Sales Force Automation

8.6

Nimble

86%
7.4

Nutshell

74%
Nimble ranks higher in 6/9 features

Customer data management / contact management

8.7
87%
29 Ratings
9.0
90%
10 Ratings

Workflow management

8.4
84%
28 Ratings
8.3
83%
9 Ratings

Territory management

8.9
89%
24 Ratings
6.0
60%
6 Ratings

Opportunity management

8.4
84%
28 Ratings
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
7.5
75%
11 Ratings

Contract management

8.9
89%
23 Ratings
N/A
0 Ratings

Quote & order management

8.5
85%
21 Ratings
6.7
67%
6 Ratings

Interaction tracking

8.5
85%
27 Ratings
9.5
95%
9 Ratings

Channel / partner relationship management

8.2
82%
26 Ratings
3.0
30%
1 Rating

Customer Service & Support

8.7

Nimble

87%
8.8

Nutshell

88%
Nimble ranks higher in 2/3 features

Case management

8.6
86%
22 Ratings
9.7
97%
5 Ratings

Call center management

8.9
89%
20 Ratings
8.0
80%
4 Ratings

Help desk management

8.6
86%
21 Ratings
N/A
0 Ratings

Marketing Automation

8.6

Nimble

86%
8.3

Nutshell

83%
Nimble ranks higher in 1/2 features

Lead management

8.4
84%
26 Ratings
8.5
85%
9 Ratings

Email marketing

8.7
87%
26 Ratings
8.0
80%
8 Ratings

CRM Project Management

8.5

Nimble

85%
8.9

Nutshell

89%
Nutshell CRM ranks higher in 2/3 features

Task management

8.6
86%
29 Ratings
9.0
90%
8 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
N/A
0 Ratings

Reporting

8.3
83%
25 Ratings
8.8
88%
7 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%
8.1

Nutshell

81%
Nimble ranks higher in 3/3 features

Forecasting

8.4
84%
23 Ratings
8.0
80%
8 Ratings

Pipeline visualization

8.3
83%
27 Ratings
7.8
78%
10 Ratings

Customizable reports

8.6
86%
23 Ratings
8.6
86%
10 Ratings

Customization

8.4

Nimble

84%
8.2

Nutshell

82%
Nimble ranks higher in 2/4 features

Custom fields

8.6
86%
29 Ratings
7.7
77%
8 Ratings

Custom objects

8.3
83%
22 Ratings
9.0
90%
5 Ratings

Scripting environment

8.4
84%
18 Ratings
9.0
90%
1 Rating

API for custom integration

8.4
84%
20 Ratings
7.0
70%
4 Ratings

Security

8.8

Nimble

88%
7.5

Nutshell

75%
Nimble ranks higher in 2/2 features

Single sign-on capability

9.1
91%
24 Ratings
9.0
90%
1 Rating

Role-based user permissions

8.5
85%
24 Ratings
6.0
60%
1 Rating

Social CRM

8.4

Nimble

84%
7.8

Nutshell

78%
Nimble ranks higher in 2/2 features

Social data

8.4
84%
29 Ratings
7.6
76%
7 Ratings

Social engagement

8.3
83%
29 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.3

Nimble

83%
8.0

Nutshell

80%
Nimble ranks higher in 2/2 features

Marketing automation

8.1
81%
25 Ratings
8.0
80%
1 Rating

Compensation management

8.4
84%
19 Ratings
8.0
80%
1 Rating

Platform

8.0

Nimble

80%
7.5

Nutshell

75%
Nimble ranks higher in 1/1 features

Mobile access

8.0
80%
27 Ratings
7.5
75%
11 Ratings

Attribute Ratings

  • Nimble is rated higher in 1 area: Likelihood to Recommend
  • Nutshell CRM is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.8

Nimble

88%
33 Ratings
6.7

Nutshell

67%
11 Ratings

Likelihood to Renew

8.3

Nimble

83%
2 Ratings
10.0

Nutshell

100%
1 Rating

Usability

8.7

Nimble

87%
19 Ratings
9.0

Nutshell

90%
1 Rating

Support Rating

8.9

Nimble

89%
20 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

Nimble

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

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