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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nimble

    Score7.5 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Nutshell

    Score9.1 out of 10
    N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $19

    per month per user

    Pricing
    NimbleNutshell
    Editions & Modules
    Business
    $19.00
    Per User Per Month
    Foundation
    $19
    per month per user
    Growth
    $32
    per month per user
    Pro
    $49
    per month per user
    Business
    $67
    per month per user
    Enterprise
    $89
    per month per user
    Offerings
    Pricing Offerings
    NimbleNutshell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    NimbleNutshell
    Considered Both Products
    Nimble
    No answer on this topic
    Nutshell Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    16 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    17 Answers
    No answers on this topic
    Features
    NimbleNutshell
    Sales Force Automation
    Comparison of Sales Force Automation features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.5
    30 Ratings
    8% above category average
    Nutshell CRM
    9.2
    15 Ratings
    16% above category average
    Customer data management / contact management9.529 Ratings9.014 Ratings
    Workflow management8.428 Ratings10.013 Ratings
    Territory management8.724 Ratings10.08 Ratings
    Opportunity management8.128 Ratings10.010 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.429 Ratings7.914 Ratings
    Contract management8.523 Ratings10.01 Ratings
    Quote & order management6.621 Ratings9.59 Ratings
    Interaction tracking9.227 Ratings7.912 Ratings
    Channel / partner relationship management8.126 Ratings8.43 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.1
    22 Ratings
    5% above category average
    Nutshell CRM
    10.0
    7 Ratings
    26% above category average
    Case management7.922 Ratings10.06 Ratings
    Call center management8.220 Ratings10.05 Ratings
    Help desk management8.321 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.7
    27 Ratings
    12% above category average
    Nutshell CRM
    8.8
    14 Ratings
    13% above category average
    Lead management8.426 Ratings9.713 Ratings
    Email marketing9.026 Ratings7.912 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.2
    29 Ratings
    6% above category average
    Nutshell CRM
    9.3
    13 Ratings
    19% above category average
    Task management8.529 Ratings9.712 Ratings
    Billing and invoicing management8.418 Ratings8.42 Ratings
    Reporting7.725 Ratings10.09 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.9
    27 Ratings
    15% above category average
    Nutshell CRM
    10.0
    13 Ratings
    27% above category average
    Forecasting8.923 Ratings10.010 Ratings
    Pipeline visualization8.827 Ratings10.012 Ratings
    Customizable reports9.023 Ratings10.012 Ratings
    Customization
    Comparison of Customization features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.6
    29 Ratings
    12% above category average
    Nutshell CRM
    9.9
    11 Ratings
    26% above category average
    Custom fields9.029 Ratings9.511 Ratings
    Custom objects8.322 Ratings10.06 Ratings
    Scripting environment8.518 Ratings10.02 Ratings
    API for custom integration8.820 Ratings9.96 Ratings
    Security
    Comparison of Security features of Nimble and Nutshell CRM
    Feature
    Nimble
    9.3
    26 Ratings
    10% above category average
    Nutshell CRM
    9.6
    4 Ratings
    13% above category average
    Single sign-on capability9.424 Ratings9.63 Ratings
    Role-based user permissions9.324 Ratings9.63 Ratings
    Social CRM
    Comparison of Social CRM features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.4
    29 Ratings
    11% above category average
    Nutshell CRM
    9.6
    9 Ratings
    24% above category average
    Social data8.429 Ratings9.39 Ratings
    Social engagement8.429 Ratings10.02 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.8
    25 Ratings
    15% above category average
    Nutshell CRM
    10.0
    2 Ratings
    28% above category average
    Marketing automation8.725 Ratings10.02 Ratings
    Compensation management8.919 Ratings10.02 Ratings
    Platform
    Comparison of Platform features of Nimble and Nutshell CRM
    Feature
    Nimble
    8.3
    27 Ratings
    9% above category average
    Nutshell CRM
    9.1
    13 Ratings
    18% above category average
    Mobile access8.327 Ratings9.113 Ratings
    Best Alternatives
    NimbleNutshell
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NimbleNutshell
    Likelihood to Recommend
    7.0
    (33 ratings)
    9.7
    (15 ratings)
    Likelihood to Renew
    7.0
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (19 ratings)
    8.7
    (5 ratings)
    Support Rating
    9.8
    (19 ratings)
    9.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    NimbleNutshell
    Likelihood to Recommend
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    Nutshell Inc.
    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Read full review
    Pros
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    Nutshell Inc.
    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Incentivized
    Read full review
    Cons
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
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    Nutshell Inc.
    • integration with email doesn't work as advertised
    • would like integration with quickbooks
    • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
    Incentivized
    Read full review
    Likelihood to Renew
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Nutshell Inc.
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Incentivized
    Read full review
    Usability
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
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    Nutshell Inc.
    Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
    Incentivized
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    Support Rating
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
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    Nutshell Inc.
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Incentivized
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    Implementation Rating
    Nimble
    No answers on this topic
    Nutshell Inc.
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Incentivized
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    Alternatives Considered
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
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    Nutshell Inc.
    When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
    Incentivized
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    Return on Investment
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
    Read full review
    Nutshell Inc.
    • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
    • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
    Incentivized
    Read full review
    ScreenShots

    Nutshell Screenshots

    Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.