Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
eDesk
Score 10.0 out of 10
Small Businesses (1-50 employees)
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…
$0
per month
Pricing
NinjaOneeDesk
Editions & Modules
No answers on this topic
Shopify Entrepreneurs - 300 Tickets
$39
per month 300 Tickets
eDesk Team
$69
per month per user
eDesk Professional
$109
per month per user
Shopify Entrepreneurs - 2,000 Tickets
$158
per month 2,000 Tickets
Offerings
Pricing Offerings
NinjaOneeDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.These are yearly plans paid monthly for using eDesk. Month to month plans are available
More Pricing Information
Features
NinjaOneeDesk
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
9.1
23 Ratings
22% above category average
eDesk
-
Ratings
Remote monitoring9.122 Ratings00 Ratings
Network device monitoring7.821 Ratings00 Ratings
Activity Monitoring9.07 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.7
23 Ratings
21% above category average
eDesk
-
Ratings
Patch Management9.023 Ratings00 Ratings
Policy-based automation9.323 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
eDesk
10.0
1 Ratings
21% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
NinjaOne
-
Ratings
eDesk
10.0
1 Ratings
22% above category average
External knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
NinjaOne
-
Ratings
eDesk
8.5
1 Ratings
6% above category average
Social integration00 Ratings7.01 Ratings
Email support00 Ratings10.01 Ratings
Best Alternatives
NinjaOneeDesk
Small Businesses
Barracuda RMM
Barracuda RMM
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Atera
Atera
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NinjaOneeDesk
Likelihood to Recommend
9.5
(29 ratings)
10.0
(1 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
NinjaOneeDesk
Likelihood to Recommend
NinjaOne
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.
Patch management solution may not be the best if you have a large 3rd party software library.
Read full review
eDesk
Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
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Pros
NinjaOne
  • With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
  • Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
  • Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
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eDesk
  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
Read full review
Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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eDesk
  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
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Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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eDesk
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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eDesk
No answers on this topic
Alternatives Considered
NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.
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eDesk
They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
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Return on Investment
NinjaOne
  • Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
  • Pos - Have deployed ticketing to end users for better tracking of issues
  • Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -
Read full review
eDesk
  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
Read full review
ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

eDesk Screenshots

Screenshot of Multichannel messages are kept in one placeScreenshot of Customer support is faster with AI automationScreenshot of Live Chat to turn online browsers into buyersScreenshot of Key support metrics and trendsScreenshot of A 360° view of buyers to personalize customer serviceScreenshot of