Likelihood to Recommend Earlier this week, we had a mishap where a client's birth certificate went missing while being transferred between departments. This could have been disastrous for both our employees and the client, but Sugar allowed for quick detective work that let us track the document's passage between specific employees, and the item was located and returned!
Read full review This is a free service, so it should be compared to free and low cost alerting (e.g. Google Alerts) and PE/VC funding profile (e.g. Crunchbase) services. Owler is well suited for competitive intelligence professionals, named account reps, and marketing professionals tracking company news (web mined company mentions and press releases) and social media (blogs, Video, YouTube). The alerts are high precision and tag for three key events (M&A, Funding, Exec Changes). It is the alerting and social media tools which are the key strength of the service. The company claims two million profiles, but only has 60,000 with full address information. Content includes competitors, user polls, and funding / M&A data. Owler should be viewed as a free complement to other online company research tools, but it lacks the depth to replace subscription services . Missing content includes long business descriptions; financials and discrete sizing data; family tree linkage, and executive profiles (only the CEO is covered) While they offer list building functionality, it is quite thin and non-downloadable. As such, I would not recommend Owler for sales and marketing prospecting at this point. A unique feature is a set of company polls about the direction of the company and CEO performance. Unfortunately, the response rates are often too low to be statistically meaningful.
Read full review Pros Customer profile and sales analyst features provide relevant information for sales calls. Node allows me to bring more vendors and more contacts in, allowing me to expand lists and connect with more accurate contacts. Node's collaborative nature is very appreciated when they keep on asking for feedback for improvement. Read full review Owler enables the user to quickly find the data and information that he or she needs. I appreciate the customizable dashboard where you can set alerts and track companies you select. The latest news regarding the funding rounds of startup companies is especially helpful. The top competitors to companies provided by Owler often give me a great point of reference for my competitive analysis. Read full review Cons More focus on the display of scanned documents Easier recall and presentation of scanned documents Lag times between entering an Action and seeing it appear Read full review The information provided is useful but at times the variation with other websites and tools is substantial which makes it difficult to rely solely on owler Information only about bigger companies is available not for smaller and research on smaller ones are important as there are not many tools that do that There are few companies that appear as defunct or do not exist but in the actual market there is a lot going on with them and being in market intelligence industry owler needs to capture that It would be great if they provide revenue or growth of the in the past three years or so. As it would save our time and efforts to some extent They need to maintain the database in aperiodic manner with precise information Read full review Likelihood to Renew Not really an applicable question as this is a free service, but if they charged $100 / year (GageIn's price) I would still license the service.
Read full review Usability I think it's well designed but always room for improvement. Maybe more customization in layout or information presented. Maybe even a layout that allows comparison and ranking of companies in a similar industry or vertical, or company size, and geography
Read full review Reliability and Availability I have yet to see the platform down or running slowly, but there have been multiple instances recently (Q2 2015) when the user links to a news story and Owler gives an Oops message. Users simply click on the story a second time and the story is displayed. This is a nuisance bug. I also have a sense that the system is not processing alerts as quickly as before, but I haven't tracked this closely, so I could be wrong about it.
Read full review Performance The news precision, which is the most important feature for me, is very accurate. They have editors review the news to ensure it is properly tagged by company and event type.
Read full review Support Rating Problems have been closed quickly and professionally.
Read full review Implementation Rating Focus on setting up companies that have limited news coverage first. Public companies are well covered and it is easy to track them. Furthermore, the surfeit of news around public companies can crowd out smaller companies with less news. It is smaller companies where you are most likely to see a benefit in their tracking of news, blogs, press releases, and videos.
Read full review Alternatives Considered Node excels when it comes to lead intelligence like account-level and market insights. Its lead management module gives better segmentation and account identification. It is a good choice for mid-size companies (50-1000 employees) and their quality of support is very satisfactory. Its searchable data gives accurate results and its ease of integration with Salesforce is an added advantage over its competitors.
Read full review I believe
Lead411 and Owler go hand in hand, rather than one over the other. I believe
Lead411 's contact generation is far stronger based on the cost, but Owler allows you to broaden your horizon for prospecting whereas
Lead411 is more of a user-driven search rather than an platform-driven search.
Read full review Return on Investment Our company has increased profits 20% from last year after implementing Sugar Our transfer to largely remote work has been hugely simplified by Sugar Despite an industry-wide "pandemic slump", the ease of use brought by Sugar has allowed us to remain a major player in tax assistance even as other companies have struggled Read full review The personalisation of emails has definitely helped us to earn a higher reply rate, with the knock-on that this will be helping with future deals. Keeps us very relevant in our conversations with contacts. They are often impressed by the research and knowledge we have on their company and how we have aligned ourselves to help. Again, small differences at the start of calls but this will be helping with the number of opportunities created. Reduces SDR prospecting time. Quick and easy to get updates allowing them to process a great number of accounts on a daily basis. Read full review ScreenShots