Nuance Digital Engagement Platform vs. Salesforce Experience Cloud
Nuance Digital Engagement Platform vs. Salesforce Experience Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Nuance Digital Engagement Platform | Salesforce Experience Cloud | |
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Digital Experience Platform |
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Nuance Digital Engagement Platform | Salesforce Experience Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Progress Sitefinity Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Salesforce Experience Cloud | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (52 ratings) |
Usability | - (0 ratings) | 9.4 (4 ratings) |
Performance | - (0 ratings) | 9.1 (5 ratings) |
Support Rating | - (0 ratings) | 7.7 (17 ratings) |
Ease of integration | - (0 ratings) | 9.4 (4 ratings) |
Nuance Digital Engagement Platform | Salesforce Experience Cloud | |
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Likelihood to Recommend | Nuance No answers on this topic | Salesforce |
Pros | Nuance No answers on this topic | Salesforce |
Cons | Nuance No answers on this topic | Salesforce |
Usability | Nuance No answers on this topic | Salesforce |
Performance | Nuance No answers on this topic | Salesforce |
Support Rating | Nuance No answers on this topic | Salesforce |
Alternatives Considered | Nuance No answers on this topic | Salesforce |
Return on Investment | Nuance No answers on this topic | Salesforce |
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