This review does not include a rating.
Top Rated
299 Ratings
This review does not include a rating.
Top Rated
299 Ratings
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Score 8.3 out of 100

Attribute Ratings

    Likelihood to Recommend

    Nuance Digital Engagement Platform

    N/A
    0 Ratings
    8.9

    Salesforce Experience Cloud

    89%
    50 Ratings

    Usability

    Nuance Digital Engagement Platform

    N/A
    0 Ratings
    9.4

    Salesforce Experience Cloud

    94%
    4 Ratings

    Performance

    Nuance Digital Engagement Platform

    N/A
    0 Ratings
    9.1

    Salesforce Experience Cloud

    91%
    10 Ratings

    Support Rating

    Nuance Digital Engagement Platform

    N/A
    0 Ratings
    7.6

    Salesforce Experience Cloud

    76%
    33 Ratings

    Ease of integration

    Nuance Digital Engagement Platform

    N/A
    0 Ratings
    9.4

    Salesforce Experience Cloud

    94%
    4 Ratings

    Likelihood to Recommend

    Nuance

    No answers on this topic

    Salesforce

    Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
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    Pros

    Nuance

    No answers on this topic

    Salesforce

    • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
    • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
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    Cons

    Nuance

    No answers on this topic

    Salesforce

    • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
    • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
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    Pricing Details

    Nuance Digital Engagement Platform

    Starting Price

    Editions & Modules

    Nuance Digital Engagement Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Salesforce Experience Cloud

      Starting Price

      Editions & Modules

      Salesforce Experience Cloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Nuance

        No answers on this topic

        Salesforce

        Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
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        Performance

        Nuance

        No answers on this topic

        Salesforce

        It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
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        Support Rating

        Nuance

        No answers on this topic

        Salesforce

        We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
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        Alternatives Considered

        Nuance

        No answers on this topic

        Salesforce

        I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
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        Return on Investment

        Nuance

        No answers on this topic

        Salesforce

        • Improved online admission application completion rates from mid-60%s to mid-80%s.
        • Positive user experience from start-to-finish to leverage one data system for all prospective student data
        • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
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