Nuance Digital Engagement Platform vs. Salesforce Service Cloud
Nuance Digital Engagement Platform vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Nuance Digital Engagement Platform | Salesforce Service Cloud | |
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Nuance Digital Engagement Platform | Salesforce Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Nuance Digital Engagement Platform | Salesforce Service Cloud | |
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Likelihood to Recommend | Nuance No answers on this topic | Salesforce |
Pros | Nuance No answers on this topic | Salesforce |
Cons | Nuance No answers on this topic | Salesforce |
Likelihood to Renew | Nuance No answers on this topic | Salesforce |
Usability | Nuance No answers on this topic | Salesforce |
Reliability and Availability | Nuance No answers on this topic | Salesforce |
Performance | Nuance No answers on this topic | Salesforce |
Support Rating | Nuance No answers on this topic | Salesforce |
Implementation Rating | Nuance No answers on this topic | Salesforce |
Alternatives Considered | Nuance No answers on this topic | Salesforce |
Return on Investment | Nuance No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |