Likelihood to Recommend From simple streaming to bigger events, OBS has been able to handle all of it with full confidence from us. Have never questioned if it was going to be unreliable in a specific situation, even with minimal training. Software identified the external input source easily and had no issues setting that up (Blackmagic Mini Recorder), and great for pulling in separate audio from the computer input.
Read full review Vidyard has been critical for our team in many ways. One way that we didn't realize how much we'd be using it is for training new teammates while we're all working remotely. I frequently use the chrome extension to record a video of how to do something to send to our whole team or certain teammates. There are other products that do that, but this seems to be the most efficient, easiest, and quickest. Vidyard is incredibly useful for both inbound, and outbound sales and marketing strategies. It helps us increase our open and click rate for emails and overall engagement for our customer journey.
Read full review Pros OBS Studio makes it easy to connect with streaming service providers OBS Studio makes it easy to switch from source to source during your broadcast OBS Studio makes it easy to design and edit what your viewers will see. Read full review The customer service is awesome. I always get ahold of our rep within an hour of contacting! Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal! The people are great. -They spent countless hours working with our team! Read full review Cons editing-montaging videos easier way to adjust webcam image (templates) i wish mic choice would show up in the window. sometimes the wrong mic is selected and notice too late (after recording) Read full review It would be great if the use of the camera on an internet screen were more user friendly. The editing of a video's beginning or ending (cutting video for a cleaner look or time) could be a little more refined and less choppy. Could be more colorful. Read full review Likelihood to Renew Vidyard has truly become an essential part of our organization. It's useful for our day to day communication internally amongst departments and externally with our customers. This platform has allowed us to create knowledge base articles, training portals, webinars and communicate effectively with our customers. We receive raving feedback from customers on how helpful the videos are that they receive. We also like the ability to view metrics, insights, etc. of the videos. Always allows us to pivot accordingly based on the feedback we receive
Read full review Usability Very usable because it is free and has had a lot of people helping to suggest improvements and sponsors have allowed the product to grow in sophistication and suitability across a variety of situations and use needs. It is very logical to use once you get started, although the dashboard can seem intimidating at first.
Read full review Vidyard is super easy for new people to pick up - I've never had to spend time explaining the UI or menu, which is a testament so how easy it is. The plugin also makes it quite user-friendly. There's no need to go anywhere else - it's all on the browser.
Read full review Reliability and Availability Absolutely, the unpredictable nature of technology always keeps us on our toes. However, I'm pleased to share that my experience with Vidyard has been remarkably consistent and reassuring. To date, I haven't encountered any instances of service outages. This unparalleled reliability and dependability have instilled a high level of confidence in the platform, making it a stalwart companion in our digital endeavors. While the tech landscape can be uncertain, Vidyard's track record of steadfast performance has truly set it apart.
Read full review Performance It performs very well. I have never had any bugs while recording, and none of the videos have been impaired or corrupted. I don't believe it integrates with any other software but you could contact the company to learn more. I am not sure if it is only available on Chrome.
Read full review Support Rating For a free product, a range of support is available. There are plenty of ways to find out answers to questions, because there are probably thousands of people using the product who are willing to share what they have learned. It usually works as designed, so needs for support are limited.
Read full review Customer support at Vidyard has always been good. When I first looked into the product, the salesperson took a consultative approach that allowed me to see how Vidyard would benefit our specific use case. Since coming on board, the customer service team has been quick to respond if I have any questions.
Read full review In-Person Training The training experience proved to be tremendously valuable. Our dedicated representative exhibited an exceptional level of helpfulness and patience as she skillfully addressed all of our inquiries. Notably, she went beyond merely answering questions, providing us with a wealth of resources and sharing best practices that are pivotal for our success in utilizing the software.Her guidance transcended the boundaries of a conventional training session, empowering us with insights that extend far beyond the immediate
Read full review Online Training The online training experience proved to be incredibly valuable. Our dedicated representative demonstrated exceptional patience and unwavering support in addressing our queries and requests, which greatly contributed to our learning process. Their guidance was pivotal in helping us navigate the intricacies of the training, ensuring that we absorbed the material effectively.
Read full review Implementation Rating It's pretty straightforward. The bulk of the work goes on outside of Vidyard - it's the time required to add different videos to your website - that was probably the only difficult part and had nothing to do with Vidyard.
Read full review Alternatives Considered I have also used TinyTake by Mango Apps and I prefer OBS studio because the video quality results are better and OBS allows you to record an unlimited length of the video. OBS also lets you record an entire screen instead of manually having to draw your parameters, which can create oddly sizes videos if you miss by a few pixels.
Read full review I've never evaluated another product like Vidyard. I just used screen recordings with RingCentral before, and I remember the file size being very large and having to add the video as an attachment. So this was a major improvement to be able to shoot videos and easily share with my clients.
Read full review Scalability The product exhibits an exceptional degree of scalability, accommodating diverse usage scenarios across various departments within our organization. This remarkable flexibility has enabled us to harness the software's potential in ways tailored to the unique needs of each team.In particular, the impact on our communication efforts with both potential and existing customers has been truly transformative.
Read full review Return on Investment Cost is free, so any benefits are immense in terms of investment. Learning curve is steep, so time can be a cost. Flexibility is probably the biggest benefit to the people that use it. Read full review We save hundreds of dollars a month because we don't have to send out nearly as many physical samples for customers to review. We can send them a video that shows off the product and they love it! We have improved conversion rates as a result of using Vidyard to communicate with new leads. Our sales reps are clearly more engaged in the sales process. Each week we discuss how Vidyard helped them win a deal. Read full review ScreenShots