What users are saying about
29 Ratings
Top Rated
432 Ratings
29 Ratings
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Score 8.5 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Zoho CRM
Pay calculation
Odoo
7.6
Zoho CRM
Benefit plan administration
Odoo
6.0
Zoho CRM
Direct deposit files
Odoo
6.8
Zoho CRM
Salary revision and increment management
Odoo
7.3
Zoho CRM
Reimbursement management
Odoo
7.7
Zoho CRM

Customization

Odoo
8.4
Zoho CRM
8.4
API for custom integration
Odoo
8.3
Zoho CRM
8.1
Plug-ins
Odoo
8.6
Zoho CRM
Custom fields
Odoo
Zoho CRM
8.5
Custom objects
Odoo
Zoho CRM
8.4
Scripting environment
Odoo
Zoho CRM
8.5

Security

Odoo
8.8
Zoho CRM
8.3
Single sign-on capability
Odoo
8.4
Zoho CRM
8.1
Role-based user permissions
Odoo
9.3
Zoho CRM
8.4

Reporting & Analytics

Odoo
8.7
Zoho CRM
Dashboards
Odoo
9.3
Zoho CRM
Standard reports
Odoo
9.2
Zoho CRM
Custom reports
Odoo
7.7
Zoho CRM

General Ledger and Configurable Accounting

Odoo
8.6
Zoho CRM
Accounts payable
Odoo
8.9
Zoho CRM
Accounts receivable
Odoo
9.0
Zoho CRM
Global Financial Support
Odoo
7.4
Zoho CRM
Primary and Secondary Ledgers
Odoo
8.8
Zoho CRM
Intercompany Accounting
Odoo
8.7
Zoho CRM
Localizations
Odoo
7.7
Zoho CRM
Journals and Reconciliations
Odoo
8.9
Zoho CRM
Enterprise Accounting
Odoo
8.5
Zoho CRM
Configurable Accounting
Odoo
8.9
Zoho CRM
Centralized Rules Framework
Odoo
8.7
Zoho CRM
Standardized Processes
Odoo
9.1
Zoho CRM

Inventory Management

Odoo
8.5
Zoho CRM
Inventory tracking
Odoo
8.9
Zoho CRM
Automatic reordering
Odoo
7.8
Zoho CRM
Location management
Odoo
8.8
Zoho CRM
Manufacturing module
Odoo
8.6
Zoho CRM

Order Management

Odoo
8.8
Zoho CRM
Pricing
Odoo
9.3
Zoho CRM
Order entry
Odoo
8.8
Zoho CRM
Credit card processing
Odoo
8.5
Zoho CRM
Cost of goods sold
Odoo
8.7
Zoho CRM
Order Orchestration
Odoo
8.3
Zoho CRM
End-to-end order visibility
Odoo
9.0
Zoho CRM
Order exception Resolution
Odoo
8.9
Zoho CRM

Subledger and Financial Process

Odoo
8.6
Zoho CRM
Automated Invoice Processing
Odoo
9.0
Zoho CRM
Shared Services Payments
Odoo
8.8
Zoho CRM
Billings Management
Odoo
8.9
Zoho CRM
Customer Receipt Applications
Odoo
8.4
Zoho CRM
Customer Collections
Odoo
8.9
Zoho CRM
Revenue Recognition
Odoo
8.9
Zoho CRM
Cash Management
Odoo
7.3
Zoho CRM
Asset Management
Odoo
8.3
Zoho CRM
Travel & Expense Management
Odoo
7.4
Zoho CRM
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Zoho CRM
Period Close
Odoo
8.8
Zoho CRM
Transactions Tax
Odoo
9.2
Zoho CRM
Subledger Reconciliations
Odoo
8.8
Zoho CRM
3rd Party Accounting Systems
Odoo
8.6
Zoho CRM

Project Financial Management

Odoo
7.7
Zoho CRM
Budgeting and Forecasting
Odoo
7.9
Zoho CRM
Project Costing
Odoo
8.5
Zoho CRM
Cost Capture
Odoo
7.7
Zoho CRM
Capital Project Management
Odoo
7.5
Zoho CRM
Customer Invoicing
Odoo
8.5
Zoho CRM
Customer Contract Compliance
Odoo
8.1
Zoho CRM
Project Revenue Recognition
Odoo
7.9
Zoho CRM
Project Financial Performance Analysis
Odoo
8.0
Zoho CRM
Project Financials Dashboard
Odoo
7.6
Zoho CRM
Real-time Financial Reporting
Odoo
7.7
Zoho CRM
Embedded Business Intelligence
Odoo
6.1
Zoho CRM
Project Planning Collaboration
Odoo
6.2
Zoho CRM

Project Execution Management

Odoo
8.0
Zoho CRM
Project Planning and Scheduling
Odoo
9.1
Zoho CRM
Project Manager Dashboard
Odoo
9.1
Zoho CRM
Resource Manager Dashboard
Odoo
8.9
Zoho CRM
Task Insight for Project Managers
Odoo
8.9
Zoho CRM
Project Manager Mobile Functionality
Odoo
8.6
Zoho CRM
Team Member Task Collaboration
Odoo
8.7
Zoho CRM
Team Member Mobile Functionality
Odoo
8.6
Zoho CRM
Project Candidate Search
Odoo
7.3
Zoho CRM
Project Candidate Comparison and Analysis
Odoo
7.3
Zoho CRM
Defineable Resource Pools
Odoo
6.9
Zoho CRM
Defineable Resource Pools
Odoo
6.6
Zoho CRM
Talent Profiles
Odoo
7.1
Zoho CRM
Real-Time Project Reporting
Odoo
7.3
Zoho CRM
Absence Management
Odoo
8.1
Zoho CRM
Product Lifecycle Management
Odoo
8.2
Zoho CRM

Grants Management

Odoo
7.3
Zoho CRM
Award Lifecycle Management
Odoo
7.3
Zoho CRM
Spending Control
Odoo
6.9
Zoho CRM
Indirect Cost Management
Odoo
7.3
Zoho CRM
Billing
Odoo
7.7
Zoho CRM

Procurement

Odoo
8.2
Zoho CRM
Sourcing Team Collaboration
Odoo
8.3
Zoho CRM
Sourcing Analysis
Odoo
7.7
Zoho CRM
Bids Analyzed and Compared
Odoo
7.5
Zoho CRM
Catalog Shopping E-Commerce for Employees
Odoo
8.3
Zoho CRM
Contract Authoring
Odoo
8.3
Zoho CRM
Contract Compliance Management
Odoo
8.4
Zoho CRM
Contract History
Odoo
8.3
Zoho CRM
Contract Renewal Automation
Odoo
7.9
Zoho CRM
Contract Repository
Odoo
8.4
Zoho CRM
Contract Standardization and Enforcement
Odoo
8.2
Zoho CRM
Electronic Signatures
Odoo
8.1
Zoho CRM
Invoice Automated Matching
Odoo
8.4
Zoho CRM
Purchasing Risk and Compliance Management
Odoo
8.5
Zoho CRM
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Zoho CRM
Spend Compliance Management
Odoo
7.8
Zoho CRM
Supplier Assessment
Odoo
8.4
Zoho CRM
Supplier Communication and Collaboration
Odoo
8.4
Zoho CRM
Supplier Management
Odoo
7.9
Zoho CRM
Supplier Portal
Odoo
8.4
Zoho CRM

Risk Management

Odoo
9.4
Zoho CRM
Risk Repository
Odoo
9.7
Zoho CRM
Control Management
Odoo
9.7
Zoho CRM
Control Mapping
Odoo
8.7
Zoho CRM
Control Efficiency Assessments
Odoo
8.8
Zoho CRM
Automated Control Assessments
Odoo
9.7
Zoho CRM
Assessment Capture
Odoo
8.7
Zoho CRM
Issue Detection
Odoo
9.7
Zoho CRM
Automatic Notification
Odoo
9.9
Zoho CRM
Remediation and Certification
Odoo
9.7
Zoho CRM

Logistics

Odoo
6.4
Zoho CRM
Transportation Planning and Optimization
Odoo
6.0
Zoho CRM
Transportation Sourcing Management
Odoo
6.1
Zoho CRM
Transportation Process Integration
Odoo
6.0
Zoho CRM
Transportation Execution Management
Odoo
6.0
Zoho CRM
Freight Payment Automation
Odoo
6.0
Zoho CRM
Trade Management
Odoo
6.0
Zoho CRM
Trade Regulatory Compliance Management
Odoo
5.0
Zoho CRM
Customs Entry Management
Odoo
7.0
Zoho CRM
Customs Document Management
Odoo
7.0
Zoho CRM
Customs Document Collaboration
Odoo
7.0
Zoho CRM
Fulfillment Management
Odoo
6.8
Zoho CRM
Inventory Visibility
Odoo
7.3
Zoho CRM
Warehouse Workforce Management
Odoo
7.3
Zoho CRM

Manufacturing

Odoo
8.2
Zoho CRM
Production Process Design
Odoo
7.7
Zoho CRM
Supply Chain Business Flows
Odoo
8.6
Zoho CRM
Production Management
Odoo
8.0
Zoho CRM
Contracted Manufacturing Management
Odoo
7.6
Zoho CRM
Configuration Management
Odoo
8.6
Zoho CRM
Work Definition
Odoo
8.0
Zoho CRM
Work Execution
Odoo
8.4
Zoho CRM
Advanced Fulfillment
Odoo
8.0
Zoho CRM
Manufacturing Costs
Odoo
8.6
Zoho CRM

Supply Chain

Odoo
8.5
Zoho CRM
Forecasting
Odoo
8.5
Zoho CRM
Inventory Planning
Odoo
8.5
Zoho CRM
Multi-tier Supply Chain Planning
Odoo
8.5
Zoho CRM
Performance Monitoring
Odoo
8.5
Zoho CRM

Product Lifecycle Management

Odoo
7.6
Zoho CRM
Ideation Management
Odoo
7.0
Zoho CRM
Requirements Management
Odoo
7.1
Zoho CRM
Proposal Management
Odoo
7.5
Zoho CRM
Innovation Portfolio Management
Odoo
7.0
Zoho CRM
Product Master Data Management
Odoo
7.5
Zoho CRM
Vendor Portal
Odoo
8.4
Zoho CRM
Project Portfolio Management
Odoo
8.4
Zoho CRM

Sales Force Automation

Odoo
Zoho CRM
7.8
Customer data management / contact management
Odoo
Zoho CRM
8.1
Workflow management
Odoo
Zoho CRM
8.1
Territory management
Odoo
Zoho CRM
7.8
Opportunity management
Odoo
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Odoo
Zoho CRM
7.2
Contract management
Odoo
Zoho CRM
7.6
Quote & order management
Odoo
Zoho CRM
7.5
Interaction tracking
Odoo
Zoho CRM
8.3
Channel / partner relationship management
Odoo
Zoho CRM
7.5

Customer Service & Support

Odoo
Zoho CRM
7.6
Case management
Odoo
Zoho CRM
7.7
Call center management
Odoo
Zoho CRM
7.4
Help desk management
Odoo
Zoho CRM
7.7

Marketing Automation

Odoo
Zoho CRM
8.1
Lead management
Odoo
Zoho CRM
8.1
Email marketing
Odoo
Zoho CRM
8.0

CRM Project Management

Odoo
Zoho CRM
7.9
Task management
Odoo
Zoho CRM
8.1
Billing and invoicing management
Odoo
Zoho CRM
7.7
Reporting
Odoo
Zoho CRM
7.9

CRM Reporting & Analytics

Odoo
Zoho CRM
8.1
Forecasting
Odoo
Zoho CRM
7.9
Pipeline visualization
Odoo
Zoho CRM
8.1
Customizable reports
Odoo
Zoho CRM
8.3

Social CRM

Odoo
Zoho CRM
7.4
Social data
Odoo
Zoho CRM
7.4
Social engagement
Odoo
Zoho CRM
7.4

Integrations with 3rd-party Software

Odoo
Zoho CRM
7.5
Marketing automation
Odoo
Zoho CRM
7.7
Compensation management
Odoo
Zoho CRM
7.4

Platform

Odoo
Zoho CRM
7.1
Mobile access
Odoo
Zoho CRM
7.1

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Odoo Editions & Modules

Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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