What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 5 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
PlanPlus
7.2
Customer data management / contact management
Oncontact
5.0
PlanPlus
8.0
Workflow management
Oncontact
4.5
PlanPlus
7.0
Territory management
Oncontact
5.0
PlanPlus
9.0
Opportunity management
Oncontact
5.5
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
PlanPlus
6.0
Contract management
Oncontact
4.0
PlanPlus
7.0
Quote & order management
Oncontact
4.0
PlanPlus
7.0
Interaction tracking
Oncontact
4.5
PlanPlus
7.0
Channel / partner relationship management
Oncontact
5.0
PlanPlus
8.0

Customer Service & Support

Oncontact
3.7
PlanPlus
7.0
Case management
Oncontact
5.5
PlanPlus
7.0
Call center management
Oncontact
4.5
PlanPlus
8.0
Help desk management
Oncontact
1.0
PlanPlus
6.0

Marketing Automation

Oncontact
8.5
PlanPlus
6.5
Lead management
Oncontact
8.0
PlanPlus
6.0
Email marketing
Oncontact
9.0
PlanPlus
7.0

CRM Project Management

Oncontact
9.0
PlanPlus
6.7
Task management
Oncontact
9.0
PlanPlus
6.0
Reporting
Oncontact
9.0
PlanPlus
7.0
Billing and invoicing management
Oncontact
PlanPlus
7.0

CRM Reporting & Analytics

Oncontact
8.7
PlanPlus
7.4
Forecasting
Oncontact
9.0
PlanPlus
8.0
Pipeline visualization
Oncontact
8.0
PlanPlus
7.0
Customizable reports
Oncontact
9.0
PlanPlus
7.0

Customization

Oncontact
5.0
PlanPlus
7.3
Custom fields
Oncontact
4.5
PlanPlus
7.0
Custom objects
Oncontact
4.5
PlanPlus
7.0
Scripting environment
Oncontact
4.0
PlanPlus
8.0
API for custom integration
Oncontact
7.0
PlanPlus
7.0

Security

Oncontact
10.0
PlanPlus
7.0
Single sign-on capability
Oncontact
10.0
PlanPlus
6.0
Role-based user permissions
Oncontact
10.0
PlanPlus
8.0

Social CRM

Oncontact
7.0
PlanPlus
7.0
Social data
Oncontact
7.0
PlanPlus
7.0
Social engagement
Oncontact
7.0
PlanPlus
7.0

Integrations with 3rd-party Software

Oncontact
7.0
PlanPlus
7.0
Marketing automation
Oncontact
7.0
PlanPlus
7.0
Compensation management
Oncontact
PlanPlus
7.0

Platform

Oncontact
8.0
PlanPlus
6.0
Mobile access
Oncontact
8.0
PlanPlus
6.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

PlanPlus

  • Drip marketing
  • Great customer service, Heather and Danielle were phenomenal!
  • Relatively easy to use, learn and personalize.
Jim Grauel, Jr. | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

PlanPlus

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

PlanPlus

Initially went with PlanPlus Online due to cost and ease of getting started, plus the team was extremely accessible. Once we grew and saw the value of the CRM we switched the whole company over to Salesforce so we could integrate all of our systems into one.
Jim Grauel, Jr. | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Rating Summary

Add comparison