Likelihood to Recommend OnSemble is solving a lot of problems that our organization had prior to its implementation:
We can track communication readership. We can engage with our fellow teammates through chats and recognition. We have a central location for all job-related links. We are just now delving into adding departmental pages so folks can communicate within their teams. I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.
Read full review When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Read full review Pros powerful, yet simple to use, document management for sharing custom help desk form creation/submission with targeted audience integration friendly with document types (e.g., xls, pdf, doc, etc.) Read full review Easy to setup. Template-based group creation. Permissions are either inherited or set at the group-level by group owners. Read full review Cons Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified. Read full review Multiple selection limitations Error proofing in wrong command Multiple time confirmation Multiple time checkbox Read full review Likelihood to Renew We are moving toward other platforms that are meant more for virtual community, like
Higher Logic . The customer support at SAP Jam is also lacking.
Read full review Usability As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.
Read full review It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Read full review Support Rating I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!
Read full review We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Read full review Alternatives Considered The software is easy to use, customizable, and intuitive to its users
Read full review We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
Read full review Return on Investment Streamlined documentation - positive impact. Convenient calendar and access to timeclock - positive impact. Hub for staff to gather everything they may need to successfully assist our members - positive impact. Read full review Automation in process Ease of communication Lack of change notification Lack of multiple selection search Read full review ScreenShots