33 Ratings
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Score 7.1 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
WYSIWYG email editor
Ontraport
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Dynamic content
Ontraport
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Ability to test dynamic content
Ontraport
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Landing pages
Ontraport
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
A/B testing
Ontraport
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Mobile optimization
Ontraport
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Email deliverability reporting
Ontraport
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
List management
Ontraport
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Triggered drip sequences
Ontraport
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)

Lead Management

Ontraport
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Lead nurturing
Ontraport
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Lead scoring and grading
Ontraport
5.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Data quality management
Ontraport
6.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automated sales alerts and tasks
Ontraport
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)

Campaign Management

Ontraport
7.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Calendaring
Ontraport
6.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Event/webinar marketing
Ontraport
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)

Social Media Marketing

Ontraport
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Social sharing and campaigns
Ontraport
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Social profile integration
Ontraport
7.2
Oracle CX Sales (formerly Oracle Engagement Cloud)

Reporting & Analytics

Ontraport
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Dashboards
Ontraport
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Standard reports
Ontraport
6.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Custom reports
Ontraport
9.6
Oracle CX Sales (formerly Oracle Engagement Cloud)

Platform & Infrastructure

Ontraport
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
API
Ontraport
6.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Role-based workflow & approvals
Ontraport
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customizability
Ontraport
9.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Integration with Salesforce.com
Ontraport
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Integration with Microsoft Dynamics CRM
Ontraport
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Integration with SugarCRM
Ontraport
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)

Sales Force Automation

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Ontraport

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ontraport
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Ontraport
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Ontraport
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Ontraport
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Ontraport
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Ontraport
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Ontraport
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Ontraport
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

Scalability

Ontraport
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)

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