PanTerra Networks

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PanTerra Networks	Score 8.6 out of 10	Mid-Size Companies (51-1,000 employees)	PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…	$12.95 per month per seat

Pricing

PanTerra Networks

Editions & Modules

Business Basic: $17.95
per month per seat
Business Plus: $24.95
per month per seat
Professional: $29.95
per month per seat
Call Center: $44.95
per month per seat

Offerings

Pricing Offerings
PanTerra Networks
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

30% discount on pricing on all seat types.

More Pricing Information

Pricing & Features

Community Pulse
	PanTerra Networks
Considered Both Products	PanTerra Networks Verified User Director Chose PanTerra Networks Panterra streams had the best value and offered free IP phones with a package. The 24/7 customer service support was hugely important to our team as well. Incentivized Helpful? Verified User C-Level Executive Chose PanTerra Networks Customers like the local Support Incentivized Helpful? Jay Cruzan Owner Chose PanTerra Networks PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, … Incentivized Helpful? MM Mike McLean President Chose PanTerra Networks PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is … Incentivized Helpful? Verified User Administrator Chose PanTerra Networks We used 8x8 and that was not great. We just got away from another service that was kind of a nightmare last year. Incentivized Helpful? Verified User Director Chose PanTerra Networks We really had a lack of support from the sales department and the support system to the point that we felt the need to leave Incentivized Helpful? Floyd Massey, Ph.D. Information Technology Administrator Chose PanTerra Networks PanTerra provided the features we needed at an affordable price. Helpful? JD Josh Douglas Finance Manager Chose PanTerra Networks cost is about half, service is double at least. Incentivized Helpful? Verified User Partner Chose PanTerra Networks The customer support on PanTerra Streams is significantly better than Vonage. Also, the overall cost of PanTerra Streams was better, in our experience, than Vonage. Incentivized Helpful? Verified User Professional Chose PanTerra Networks I was not part of the decision making process to select PanTerra Streams, but since I have been brought on board we have found others that are easier to use and more cost effective than Panterra, so we are making a change. Incentivized Helpful? Beverly Carlton President/CEO Chose PanTerra Networks None did not evaluate any other products Incentivized Helpful? Samer Samaan Marketing Director Chose PanTerra Networks Panterra absolutely destroys the competition in price, support, features, and quality. I am so happy with this service - This should have been done a long time ago. It was like pulling teeth trying to get someone on the phone with our previous provider. We've had our employees … Incentivized Helpful? Verified User General Manager Chose PanTerra Networks OOMA has a very good software, but their monthly cost was steadily rising. They didn't offer any incentives until we left them. Liked their service well enough, but not their price. 8X8 gave us a lot of issues with buggy software and unreliable service. They also had issues with … Incentivized Helpful? HM Heather Maynard Office Manager Chose PanTerra Networks Office@Hand itself wasn't terrible. The phones they sent us were wrong, and they were unwilling to replace them with the phones we had ordered because more than 90 days had passed since the purchase. So much time had passed because we were unable to go live with their phone … Incentivized Helpful? Verified User Representative Chose PanTerra Networks None Incentivized Helpful? TC Tamara Cobb Executive Director Chose PanTerra Networks Have not used anything else Incentivized Helpful? Verified User Director Chose PanTerra Networks Similar functionally at a fraction of a price Incentivized Helpful? Jeffrey Chupa Legal Priject Manager Chose PanTerra Networks PanTerra has blown these companies out of the water. No comparison. Zoom and Jive are garbage in comparison.After a trial period with Streams, we were very impressed and stayed with PanTerra. Incentivized Helpful? Herm Harrison Vice President Chose PanTerra Networks We looked at a number of hosted solutions as well as onsite solutions and determined Panterra offered the best overall value. Panterra offers a robust feature set, outsanding reliability, comprehensive support and competitive pricing. Incentivized Helpful? CM CR Montoya Director of Account Management Chose PanTerra Networks Much better support and more reliable equipment Incentivized Helpful? Verified User Administrative Assistant Chose PanTerra Networks We had been using a very outdated PBX system. Reliability was extremely low. AT&T did not have a comparable product that could meet our needs cost-efficiently. Incentivized Helpful? Verified User Team Lead Chose PanTerra Networks PanTerra blows them away with support and service. Incentivized Helpful? Michael Vargas IT Manager Chose PanTerra Networks Different phone systems can be better than their competitors based on features, user experience, reliability, integration, scalability, cost, and support. The best phone system for a particular organization will depend on their specific needs and priorities. The winner for us … Incentivized Helpful? Verified User Executive Chose PanTerra Networks PanTerra Streams fit our needs the best out of all of the companies. We reviewed approximately four companies. The price for PanTerra Streams was much better than what we were quoted by other providers. The platform of PanTerra Streams fit our needs better and was easier to … Incentivized Helpful? Verified User General Manager Chose PanTerra Networks We have not worked with other PanTerra Streams products. Incentivized Helpful?
Top Pros	Pro File sync Pro Cloud services Pro Easy to use
Top Cons	Minus Onboarding process Minus Hard to use Minus Easy to learn

Features

PanTerra Networks

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	PanTerra Networks 9.1 1 Ratings 14% above category average
High quality audio	9.11 Ratings
High quality video	9.11 Ratings

Screen Sharing

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	PanTerra Networks 8.2 1 Ratings 4% above category average
Calendar integration	8.21 Ratings
Meeting initiation	8.21 Ratings
Record meetings / events	8.21 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	PanTerra Networks 9.1 1 Ratings 19% above category average
User authentication	9.11 Ratings
Participant roles & permissions	9.11 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	PanTerra Networks 8.7 3 Ratings 7% above category average
Hosted PBX	9.13 Ratings
Multi-level Interactive Voice Response (IVR)	8.53 Ratings
Directory of employee names	8.62 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	PanTerra Networks 8.0 3 Ratings 1% above category average
Answering rules	8.23 Ratings
Call recording	8.62 Ratings
Call park	8.23 Ratings
Call screening	7.93 Ratings
Message alerts	8.62 Ratings
Business SMS/External Messaging	4.02 Ratings
Online Fax	9.13 Ratings
Voicemail Transcription	9.11 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	PanTerra Networks 7.7 2 Ratings 5% below category average
Mobile app for iOS	8.22 Ratings
Mobile app for Android	7.31 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	PanTerra Networks 8.7 4 Ratings 16% above category average
Centralized communications management	8.62 Ratings
Team messaging	8.13 Ratings
Team document sharing	9.11 Ratings
Call and meeting analytics	9.11 Ratings

Best Alternatives
	PanTerra Networks
Small Businesses	Nextiva Score 9.2 out of 10
Medium-sized Companies	Nextiva Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	PanTerra Networks
Likelihood to Recommend	9.7 (61 ratings)
Likelihood to Renew	8.1 (5 ratings)
Usability	8.2 (2 ratings)
Support Rating	9.8 (59 ratings)
Implementation Rating	9.7 (57 ratings)

User Testimonials
	PanTerra Networks
Likelihood to Recommend	PanTerra PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications. Incentivized MM Mike McLean President Read full review
Pros	PanTerra Attended or un-attended answering of incoming calls Transfer calls to appropriate person Integrates with cell phones for always available Keeps a log of phone calls Allows me to use messaging on my phone system and desktop Allows me to manage user accounts Incentivized PR Pete Reynen General Manager Read full review
Cons	PanTerra The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming. Incentivized HM Heather Maynard Office Manager Read full review
Likelihood to Renew	PanTerra In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing. Incentivized Herm Harrison Vice President Read full review
Usability	PanTerra Great quality Incentivized Beverly Carlton President/CEO Read full review
Support Rating	PanTerra The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams. Incentivized Verified User Anonymous Read full review
Implementation Rating	PanTerra The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all. Incentivized Samer Samaan Marketing Director Read full review
Alternatives Considered	PanTerra PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience. Incentivized Jay Cruzan Owner Read full review
Return on Investment	PanTerra Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise We decreased our monthly expense for reliable service by several hundred dollars The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease. Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing Incentivized Verified User Anonymous Read full review
ScreenShots	PanTerra Networks Screenshots