ProdPad vs. Receptive.io (discontinued)

It's definitely an improvement over our old Enhancements list that anyone could add to and just collected dust on a Share drive. ProdPad allows ideas to be sorted and archived, plus let's people comment on ideas - so it's pretty obvious is something is a good idea with lots of support or just some crackpot theory.

Incentivized

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

• Interaction with Salesforce CRM
• Good for goal setting
• Creating commentary and notes on product roadmap

Incentivized

• Captures feature requests from customers
• Organize feature requests
• Communicate progress updates to customers

Incentivized

• I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.

Incentivized

• Filtering in general is not easy
• I would like to be able to create a leadership priority dashboard
• I would like to know easily when something has been linked to Jira

Incentivized

Excellent quick response from team members, great opportunities to engage in design discussions for upcoming features, never had a bug last long or go unresolved. Overall, support is one of the best parts of working with ProdPad.

Incentivized

I have not had a lot of contact with support, but when I do it's quick and accurate info.

Incentivized

We were just capturing ideas in an Excel workbook, but that forced ownership to a single user for changes and updates and there wasn't any direct integration with project backlog. We actually didn't select ProdPad, a new VP came and brought it with him because it worked so well at his last place. Everybody here jumped on board, though.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• Better visibility to product roadmap
• Meet product KPIs

Incentivized

• We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
• We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
• Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.

Incentivized