TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    TeamWave (discontinued)

    Score6 out of 10
    N/ATeamWave was a platform that combined sales, projects, team, clients and marketing, as a work management software for small businesses. The platform is discontinued.N/A
    Pricing
    Pipeline CRMTeamWave (discontinued)
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Pipeline CRMTeamWave (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Pipeline CRMTeamWave (discontinued)
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    TeamWave (discontinued)
    8.0
    1 Ratings
    2% above category average
    Customer data management / contact management8.05 Ratings10.01 Ratings
    Workflow management8.05 Ratings6.01 Ratings
    Territory management7.04 Ratings00 Ratings
    Opportunity management8.05 Ratings10.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings6.01 Ratings
    Contract management5.05 Ratings00 Ratings
    Quote & order management6.03 Ratings00 Ratings
    Interaction tracking9.05 Ratings00 Ratings
    Channel / partner relationship management7.04 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    TeamWave (discontinued)
    -
    Ratings
    Case management7.03 Ratings00 Ratings
    Call center management8.21 Ratings00 Ratings
    Help desk management8.21 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    TeamWave (discontinued)
    -
    Ratings
    Lead management8.04 Ratings00 Ratings
    Email marketing2.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    TeamWave (discontinued)
    8.0
    1 Ratings
    4% above category average
    Task management3.04 Ratings10.01 Ratings
    Billing and invoicing management5.53 Ratings8.01 Ratings
    Reporting5.03 Ratings6.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    TeamWave (discontinued)
    6.0
    1 Ratings
    24% below category average
    Forecasting8.03 Ratings5.01 Ratings
    Pipeline visualization5.05 Ratings9.01 Ratings
    Customizable reports7.05 Ratings4.01 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    TeamWave (discontinued)
    6.0
    1 Ratings
    24% below category average
    Custom fields10.05 Ratings7.01 Ratings
    Custom objects10.05 Ratings00 Ratings
    Scripting environment8.21 Ratings00 Ratings
    API for custom integration10.05 Ratings5.01 Ratings
    Security
    Comparison of Security features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    TeamWave (discontinued)
    -
    Ratings
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions6.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    TeamWave (discontinued)
    -
    Ratings
    Social data8.12 Ratings00 Ratings
    Social engagement8.21 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    TeamWave (discontinued)
    -
    Ratings
    Marketing automation2.03 Ratings00 Ratings
    Compensation management7.31 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and TeamWave (discontinued)
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    TeamWave (discontinued)
    3.0
    1 Ratings
    87% below category average
    Mobile access8.05 Ratings3.01 Ratings
    Best Alternatives
    Pipeline CRMTeamWave (discontinued)
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMTeamWave (discontinued)
    Likelihood to Recommend
    7.0
    (6 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Pipeline CRMTeamWave (discontinued)
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Discontinued Products
    Only if you are constrained on cost and you need a good user experience.
    Incentivized
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Discontinued Products
    • Unlimited users
    • CRM & Project management in one tool
    • Visual Cards
    Incentivized
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Discontinued Products
    • [I feel] Product management is tedious
    • Flexibility of Integration with TPA
    • Mobile App is not robust.
    Incentivized
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Discontinued Products
    As the organization scale and capability increases and the cost is not a constraint.
    Incentivized
    Read full review
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Discontinued Products
    Responsive and solution oriented.
    Incentivized
    Read full review
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Discontinued Products
    TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    Discontinued Products
    • Easy to scale of operations, since unlimited users are allowed.
    • Database cost is not recurring
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources